Customer Service Operations Specialist
Resume:
Brandon Gilliard Resume
Brandon Gilliard
Safety, Customer Service & Operations Specialist
********.*********@*****.*** Willing to relocate anywhere Professional Summary
Resourceful and dependable professional with over a decade of experience spanning customer service, asset protection, construction labor, retail leadership, and public safety. Recognized for creating safe environments, improving team efficiency, and delivering outstanding service. Strong communicator with hands-on leadership ability, adaptability in fast-paced settings, and a results-driven approach. Eager to contribute value and grow within a stable company offering advancement opportunities.
Work Experience
Ambassador / Safety Patrol
Block by Block - Tempe, AZ
April 2020 - May 2024
- Patrolled Downtown Tempe via foot, bike, and vehicle to ensure public safety and enhance the visitor experience.
- Engaged with the public to promote a friendly and secure environment.
- Maintained real-time records using SMART System to document incidents and measure productivity.
- Regularly communicated with local businesses to build trust and keep information flowing. Asset Protection Specialist / Customer Host
Walmart - Tempe, AZ
July 2019 - February 2022
- Monitored customer activity and ensured proper receipt checks to prevent loss.
- Maintained cleanliness and safety in the front-end area of the store.
- Played a key role in asset protection while providing excellent customer service. Customer Service Representative (Remote)
Asurion - Tempe, AZ
April 2020 - January 2022
- Resolved customer concerns efficiently, providing solutions within tight timeframes.
- Documented all interactions accurately to ensure high-quality service and follow-up.
- Adhered to company communication protocols and guidelines. Construction Laborer
Horizontal Boring - Phoenix, AZ
August 2019 - November 2021
- Assisted in site preparation, material delivery, and equipment operation.
- Worked with power tools, heavy machinery, and other construction equipment.
- Maintained a clean and safe job site.
Assistant Manager
Brandon Gilliard Resume
Finish Line - Palmdale, CA
May 2014 - July 2019
- Managed store operations, scheduling, and team coordination.
- Oversaw inventory control, visual merchandising, and sales strategies.
- Trained and mentored team members to meet performance goals. Sub-Custodian
Palmdale School District - Palmdale, CA
May 2013 - April 2014
- Maintained cleanliness and sanitation of school facilities.
- Ensured compliance with safety and cleanliness standards.
- Reported and resolved maintenance issues promptly. Sales Associate / Stocker
Walmart Neighborhood Market - Tucson, AZ
February 2010 - March 2012
- Assisted customers with purchases and product inquiries.
- Stocked shelves and ensured inventory accuracy.
- Provided a clean, organized, and welcoming retail environment. Education
High School Diploma
Susan Miller Dorsey Senior High School - Los Angeles, CA Graduated June 2007
Skills
- Customer Service & Conflict Resolution
- Safety & Security Monitoring
- Construction & General Labor
- Retail Management & Sales
- Inventory Control & Stocking
- Leadership & Team Coordination
- Remote Work & Communication Tools
- Problem Solving & Adaptability
- Time Management & Multi-tasking
- Microsoft Office, SMART System, POS Systems
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