Customer Service Payment Processing

Kylie Atkinson

501-***-**** *****.****@******.*** Morrilton, AR 72110

SUMMARY

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

SKILLS

● Payment Processing

● Complex Problem-Solving

● Check Payment Processing

● Table Setting Arrangements

● Customer Service

● Guest Relations

● Greeting Guests

● Cash Handling

EXPERIENCE

Restaurant Hostess, Petit Jean State Park, November 2023-Current Morrilton, AR

● Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

● Took beverage orders and served drinks during peak meal times.

● Answered telephone to provide dining information and take reservations.

● Greeted customers and escorted them to their tables.

● Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

● Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

● Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

● Stayed attentive to server availability and table turnover to quickly seat guests. Childcare Provider, First Baptist Church Daycare, May 2021-October 2023 Morrilton, AR

● Developed positive relationships with families by communicating regularly about their child's development.

● Read stories to children, facilitated discussions and tied books into learning opportunities.

● Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

● Cared for children of various ages and assisted with feeding, dressing and daily activities.

● Maintained safe play environment.

● Observed and monitored children's play activities.

● Instructed children in eating, resting and restroom habits.

● Encouraged positive interactions between children by providing supervision at all times. Customer Service Cashier, Sonic, September 2021-April 2023 Morrilton, AR

● Processed customer payments quickly and returned exact change and receipts.

● Verified that all coupons were valid prior to processing them into the system.

● Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

● Processed credit card transactions accurately and efficiently.

● Greeted customers and responded to informational requests.

● Resolved customer complaints in a professional manner.

● Counted and balanced cashier drawers.

● Processed credit card, EBT and gift certificate payments in electronic computer systems. EDUCATION AND TRAINING

High School Diploma

Morrilton Sr. High School, Morrilton AR May 2023

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