Customer Service Desktop Support
Resume:
CARI OZEE
****************@*****.***
OBJECTIVE
Highly organized and motivated Autonomous Vehicle Test Operator seeking a position with advancement and growth opportunities.
SKILLS
Time Management
Microsoft Software
Microsoft Teams
Avaya Phone Management
Desktop Support
Technical Support
Customer service
EXPERIENCE
PECKHAM TEK SYSTEMS
APRIL 2025 - JULY 2025
• Subcontractor For the US Department of State
• Provided Exceptional Customer Service by Promptly Addressing and Resolving Customer Inquiries, Concerns, And Complaints
• Maintained A High Level of Professionalism and Empathy While Interacting with Customers to Ensure a Positive Experience
• Managed A High Volume of Incoming Calls from Customers
• Collaborated With Cross-Functional Teams to Resolve Complex Customer Issues and Escalations
ADECCO CRUISE LLC.
August 2023 – December 2024
Operates Autonomous Vehicles
Handles new builds on Autonomous vehicles
Drives AV in manual and autonomous modes
Completes RND tests
Mapping AV routes
Troubleshoots AV’s alongside troubleforce team
Travels to different cities to test AV's
Trains new hires
Provides demo rides for customers and engineers and answers questions regarding the AV
COGNIZANT TECHNOLOGY SOLUTIONS
OCTOBER 2022 – 2023 OCTOBER
Troubleshoots Autonomous Vehicles
Provides routes and internal assignment changes for Autonomous Specialists
Works alongside tech operations to handle work orders
Answers questions drivers have about troubleshooting
ULTIMATE STAFFING: SOUTHWEST DEALER SERVICES (TEMP)
APRIL 2022 – OCTOBER 2022
Verifies security systems owed or installed on vehicle
Dispatches technician for repairs and installation
Schedules appointments
Works with Police to recover stolen vehicles
Works with dealerships to assist with activation security and submitting duebills
EDUCATION
ASSOCIATES IN COMPUTER INFORMATIONAL SYSTEMS
Paradise Valley Community College—Phoenix, Arizona
2020
HIGH SCHOOL DIPLOMA
McCluer North High School—Florissant, Missouri
2011
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