It Specialist Support

ESLAM SHOUSHA

Operation Support Specialist

559-***-**** **********@*******.*** 5120 N. Wishon Ave. Fresno, CA

PROFESSIONAL PROFILE

Experienced IT Specialist with a background in IT operations, logistics, and customer service. Skilled in infrastructure support, hardware troubleshooting, and system administration, especially in warehouse environments. Hands-on experience with networking, wireless systems, and camera installations. Strong problem-solver who works well with teams and vendors to keep systems running smoothly. Known for being adaptable, communicative, and efficient when tackling technical issues.

EXPERIENCE

OPERATIONS & IT SPECIALIST

USCS 2018 - 2025

Provided on-site IT support for warehouse infrastructure projects, including network cabling, wireless systems, and camera installations.

Troubleshot hardware, network, and software issues, reducing downtime and improving efficiency.

Documented and maintained accurate records of all performed work, including system configurations and issue resolution.

Administered office systems including scheduling, document management, and data entry

Collaborated with cross-functional teams to implement technology solutions aligned with business needs.

STORE MANAGER & SYSTEMS ADMINISTRATOR

ARCO 2014 - 2017

Oversaw point-of-sale systems and implemented digital inventory tracking solutions

Managed IT infrastructure including network setup, security protocols, and system backups

Trained staff on new software applications and technology tools to improve efficiency

Handled financial transactions and implemented digital reconciliation processes

Ensured compliance with data protection regulations and cybersecurity protocols

Created employee schedules and task management systems using digital platforms

SKILLS

Technical Skills

Wiring, cabling, wireless networks, and camera system installations.

Installation, configuration, and maintenance of servers, network equipment, and IT systems.

Network setup, security protocols, system backups, and monitoring.

Detailed record-keeping of IT activities and configurations.

IT Security Fundamentals

On-site troubleshooting and end-user training.

Soft Skills

Problem-Solving

Communication & Collaboration

Technical Communication

Team Leadership

Adaptability

Detail-Oriented

Time Management

EDUCATION

FRESNO CITY COLLEGE

Associate Degree in Computer Science Web Development Specialization

2019 - 2022

FACULTY OF LAW

AIN SHAMS UNIVERSITY

Bachelor's Degree

2008 - 2012

CERTIFICATIONS

Web Development Essentials

Forklift Certified

Comptia A+

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