Customer Service It Systems

Samuel Leimbacher

Fort Worth, TX *****

817-***-**** ******.****@*****.***

PROFESSIONAL SUMMARY

Aspiring IT candidate backed with security experience and a life-long passion for computers and technology, teamed with hands-on training and a solid work history in customer service. Proven communication skills, and attention to detail in either solo or collaborative roles. Gaining validation of technical abilities by acquiring multiple certifications through an accredited training program, backed with IT systems support experience. Eager to be an integral part of a solid IT team, improving productivity and the bottom line. SKILLS

• Troubleshooting • Install/update software

• Virtualization and Cloud • Structured cabling

• Network Configuration • Linux Distributions

• Active Directory • TCP/IP, DNS and DHCP

• Shell Commands • Network Security

• IP Addressing Schemes • Windows OS:7.8.10

• POS systems • Medical Environments

• Public safety • Report writing

• Guest relations • Computer skills

• Incident documentation • Emergency response

WORK HISTORY

ARMED SECURITY OFFICER 10/2024 to Current

Cook Children's Medical Center - Fort Worth, TX

• Responded quickly to incidents and assessed active situations for security concerns. Underwent and maintained firearms certification in compliance with state laws and organizational standards.

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• Performed hourly patrols of building areas, parking lots and facility grounds. Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.

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TECHNICIAN 05/2023 to 08/2024

Primoris Services Corp - Fort Worth, TX

• Respond to calls while working On Call Schedule

• Handle toxic materials, lift and transport transformers and debris

• Work & Drive in all weather conditions

• Clean and restore Spill Sites to State Environmental regulations HELPDESK ANALYST 01/2021 to 05/2023

HCL Technologies/C3i - Fort Worth, TX

Responsible for resolving incoming requests for technical assistance on commercial and proprietary Apps

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• Consistent customer care, quality standards and reporting requirements

• Quickly adapt to changing priorities and fluctuation in workflow DRIVER- NON CDL 01/2017 to 01/2019

Brinks Armored Security

• Ensured safe delivery and pickup while handling large amounts of money and goods

• Remained alert and prepared to ensure safety of myself along with crew members

• Reconciled customer deposits and receipts of all valuables handled during daily business DETENTION OFFICER 01/2015 to 01/2017

Tarrant County Sheriffs

• Maintained order of approximately72 people while ensuring safety

• Maintained the activity log of the jail and made changes as necessary

• Followed all directions granted per supervisor to maintain efficiency RECEPTIONIST 01/2012 to 01/2015

Cook Children Medical Center

• Greeted and welcomed guests while proving them with positive first impressions

• Contributed to the team by accomplishing tasks as needed

• Scheduled appointments and maintained the appointment calendar Answered the telephone, took and relayed messages while accurately providing information to callers

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GUN SMITH'S APPRENTICE 01/2012 to 01/2013

Bear Creek Firearms

• Repaired, cleaned, and customized firearms

• Provided customer support by assessing the needs of customer and offered solutions

• Discussed products offered and ensured customer satisfaction SALES ASSOCIATE 01/2011 to 01/2012

Bed Bath & Beyond

• Assisted customers with store and product complaints Responsible for checking out customers in a timely manner, guaranteeing customer satisfaction

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• Replenished merchandise shelves with items from the stockrooms FOOD PREPARATION SPECIALIST 01/2010 to 01/2011

Zaxby's

Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety

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• Maintained sanitation, health, and safety standards in work areas Cleaned dishes and utensils to consistently keep adequate supplies on hand for colleagues/customers

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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction

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EDUCATION

My Computer Career - Fort Worth, TX Information Technology Information Technology Security Administration, 03/2021 Graduate March2021

Keller High - Keller, TX High School Diploma

06/2012

CERTIFICATIONS AND EDUCATION

CompTIA: A+, Server+, Security

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