Customer Service Services Specialist
Resume:
KEY SKILLS
SOFTWARE
***************@*****.***
Customer Service, Senior Claims
Analysis, Claims Auditor, Member
Services Specialist, Provider
Configuration Analysis, Appeals
Specialist, Claims Tester, Provider
Credentialing, Lead Claims
Specialist
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Diamond/Paradigm Facets,
Amisys, Plexis, Power MHS,
Eldorado, RIMS, Nasco, Erisco,
Claims Facts, Blue Chip, Rumba,
Blue Star, MediVision, Care Web,
Planner, Macess, Internet Explorer,
Microsoft Office (Word, Excel,
Access, Powerpoint and Outlook)
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PROFESSIONAL E X P ERIENCE
ELECTION JUDGE
CHICAGO BOARD OF ELECTIONS, CHICAGO, IL MARCH 2013 – PRESENT MANAGE CARE STAFFERS
BANKERS LIFE AND CASUALTY, CHICAGO, IL DECEMBER 2010 – MAY 2012 CONSULTANT
BLUE CROSS BLUE SHIELD, CHICAGO, IL AUGUST 2008 – DECEMBER 2009
EDUCATION
Bachelor of Science in Business Administration
Roosevelt University, Chicago, IL May 1980
Tanya Crockett
Dedicated and results-driven Analyst with a strong background in data analysis, financial modeling, and market research. Proven track record of providing actionable insights and driving strategic decision-making by synthesizing complex information into clear and concise reports. Skilled in utilizing advanced analytical tools and techniques to identify trends, solve problems, and optimize business processes. Adept at collaborating with cross-functional teams and stakeholders to achieve project goals and exceed expectations. Seeking to leverage my analytical expertise and drive for continuous improvement in a challenging and dynamic environment. Conducted voter check-ins, verified identification, and distributed ballots in compliance with election regulations
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Resolved conflicts and discrepancies in a professional and neutral manner to maintain a fair and efficient voting process
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Compiled accurate voting results and transmitted them to election officials in a timely manner for official recording
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Acted as a liaison between care staff members, clients, and management to address any concerns or issues in a timely and effective manner
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Led and supervised a team of care staff members to ensure high quality services were provided to clients
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Conducted regular performance evaluations, provided feedback, and implemented training programs to improve staff performance
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Collaborated with cross-functional teams to streamline processes and improve project timelines, resulting in increased productivity
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Provided expert advice on regulatory compliance and risk management to ensure clients maintain legal and ethical standards
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Conducted in-depth market research and analysis to identify growth opportunities for clients in the technology sector
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Participated in a semester-long internship at a local consulting firm, where I gained hands-on experience in market research, data analysis, and project management. Applied theoretical knowledge from business courses to real-world business problems, resulting in actionable recommendations for clients. Strengthened communication and teamwork
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TC
skills by collaborating with colleagues to deliver high-quality work within tight deadlines.
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