Customer Service Representative

Shannalee Folkes, Customer Service Representative

Falmouth, Jamaica, 658-***-****, ***********@*****.***

SUMMARY Enthusiastic customer service representative with extensive experience in sales

and client support. Over 2 years of experience in various roles, including sales

clerk and customer service agent, demonstrating strong communication and

problem-solving skills. Proven track record in enhancing customer satisfaction

and increasing sales performance. Eager to leverage expertise in a customer-

centric environment, contributing effectively to the team while meeting the

organization's goals.

WORK EXPERIENCE

12/2015 — 12/2016 Sales Clerk, Mk Mart Falmouth, Jamaica

+ Supported customers in selecting products based on their needs.

01/2022 — 03/2022 Practical Nurse, Baywest Wellness Hospital Rosehall, Jamaica

+ Facilitated client enrolment and administered Covid testing.

07/2022 — 12/2022 Aviation Security, Longport Aviation Security Montego Bay, Jamaica

+ Ensured the safe departure of aircraft through rigorous security checks

06/2023 — 09/2023 Customer Service Agent, Radius Global Solution Freeport

+ Assisted clients in checking account balances and navigating online banking

systems.

01/2024 — 03/2024 Sales Agent, Seagoso Caribbean Freeport

+ Pursued sales targets while providing excellent customer service.

EDUCATION

09/2015 — 07/2020 Muschette High School Muschette, Jamaica

Food Nutrition And Health

* Completed coursework in nutrition and health fundamentals.

09/2015 — 07/2020 Muschette High School Muschette High School, Jamaica

Family Resource Management

+ Engaged in studies focusing on resource management within families.

09/2015 — 07/2020 Muschette High School Muschette

City And Guilds Mathematics

+ Achieved City and Guilds certification in Mathematics.

09/2015 — 07/2020 Muschette High School Muschette High School

City And Guilds English

* Obtained City and Guilds certification in English.

09/2015 — 07/2020 Muschette High School Muschette

Units Of Credit

SKILLS. Communication Skills Able to work in a fast-paced envi-

ronment

Empathetic and always ready to Excellent Organizational Skills

learn new things

Active listening Fast Learner

quick and efficient

LANGUAGES English (Elementary Proficiency)

REFERENCES Mrs Yanique Dixion 876-***-****

Teacher, Muschett High School

Collaborated on various educational projects and supported students.

Mr Nicholas Hamilton 876-***-****

Teacher, Wilmots Academy

Mentored students and coordinated academic activities.

Dr Thant Zin +1-876-***-****

Doctor, Wakefield Medical Center

Provided healthcare expertise and collaborated in patient care.

Contact this candidate