Customer Service Sales Associate

John Roy McDonald

Baltimore, MD ● *****● 410-***-**** ● *********@*****.***

SUMMARY OF QUALIFICATIONS

● 20 plus years of technical, customer service and sales experience

● Eminent "go to guy" for difficult to solve problems

● High level of proficiency with Microsoft Office Suite ● Excels in a team oriented environment

● Expeditious mastery of internal workflow systems products

PRIME PROFESSIONAL SKILLS

APPLIED SKILL SET 1

● Innate ability to upsell customers to help solve customer service issues.

● Address both over the phone and face to face customer service concerns efficiency in a high-volume communication store

● Maintain and updated a database for follow up on existing customers

● Major reason TMOBILE 41st was a "go to" store for customer service concerns,, expert at rapport building both telephone and face to face

● Accolades from an array of customers

APPLIED SKILL SET 2

● Sent to de escalate irate customers in their homes, after property damage incidents.

● Assisted other technicians with difficult to solve customer issues .

● Help institute new customer service protocols amongst technical staff. APPLIED SKILL SET 3

● Quickly able to gain rapport, gauge a customers needs, and find a solution

● Minimal instances of a concern escalating past current position.

● Relieved pressures off management staff, by solving problems proactively APPLIED SKILL SET 4

● Communicated well with other departments in order to satisfy customer concerns

● Educated a wide array of customers on the use of their devices and products APPLIED SKILL SET 5

● Assisted in the training of new associates in the company way of doing business

● Quickly adapted to changes in policy

WORK HISTORY

JMCD INC. - CO-OWNER OF SMALL REALESTATE BUSINESS 2007- PRESENT CBD APOTHCARY - OWNER/OPERATOR OF A REATIL WELLNESS ESTABLISHMENT 2022-2023 COMMLINK SERVICES (KIRKHAM AND ASSOCIATES) - IT TECNICIAN INSTALLATION AND SERVICE OF COMCAST IT EQUIPMENT IN BUSINESSES 2019-2022

T-MOBILE USA - SALES ASSOCIATE 2013-2015

TRIWIRE- SERVICE AND INSTALL TECHNICIAN FOR COMCAST BUSINESS 2016-2019 Sales Associate T-Mobile USA Baltimore, MD 09/2013-2015 Service/installation Technician Hubb Communications Owings Mill, MD 08/2012-07/2013 Sales /construction/Tenant

Liaison/service

JMCD inc Baltimore, MD 09/2007-present

Commercial Installation and

Service Technician

Futuretec/Procom Services Rosedale, MD 07/2007-05/2012 Bartender/Waitstaff Obrycki's Crab House Baltimore, MD 05/2005-08/2007 Inbound Customer

Service/sales

Blue Hippo Funding Woodlawn, MD 02/2003-02/2004

Call Center Specialist MBNA. America and MCI Hunt Valley,MD 03/1996/1998 EDUCATION

Baltimore City College High School Baltimore, MD

● Maryland High school diploma and City College Diploma 1993 References upon Request

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