Customer Service Data Entry
Resume:
Richshanda Williams
**** ********** *** · Douglas, GA 31535
******************@*****.***
Professional Summary
Dedicated and dependable professional with over 10 years of experience in customer service across healthcare, hospitality, and retail industries. Skilled in delivering exceptional client satisfaction through clear communication, active listening, and conflict resolution. Known for being reliable, punctual, and adaptable in fast-paced environments. A quick learner with strong attention to detail and a positive attitude that ensures quality service and lasting customer relationships.
Key Skills
Customer Service Excellence, Complaint Resolution, Clear Written & Verbal Communication, Cash Handling & POS Systems, Patient and Client Relations, Active Listening, Conflict Resolution, Hospitality & Accommodation, Inventory Management, Time Management, Team Collaboration, Data Entry
Professional Experience
Cashier
KFC – Douglas, GA Oct 2006 – Jun 2008
• Delivered prompt and friendly customer service in a high-volume environment.
• Maintained accurate cash handling and balanced drawers each shift.
• Recommended menu items and provided helpful product knowledge.
• Addressed and resolved customer complaints quickly to ensure satisfaction.
Cashier
Hardee’s – Douglas, GA Jul 2004 – Aug 2006
• Operated POS systems efficiently while greeting customers with enthusiasm.
• Provided fast and accurate service, reducing wait times during peak hours.
• Handled customer concerns professionally, maintaining positive guest experiences.
• Assisted in maintaining a clean and welcoming store environment.
Private Caregiver
Claire McMillian – Douglas, GA Apr 2022 – Jul 2024
• Built strong relationships with clients, delivering personalized care and support.
• Demonstrated compassionate communication with patients and families.
• Assisted with daily living tasks, enhancing client comfort and trust.
Box Sorter
Relogistics – Douglas, GA Sep 2018 – Nov 2020
• Worked as part of a team to organize shipments and maintain workflow.
• Communicated clearly with coworkers and supervisors to ensure order accuracy.
• Prioritized tasks and followed safety procedures to meet deadlines.
CNA / Caregiver Roles
Various Facilities – Douglas & Jacksonville, GA 2007 – 2020
• Provided empathetic support to residents and patients in long-term care settings.
• Communicated effectively with medical teams, patients, and families.
• Maintained accurate records and ensured client satisfaction through attentive care.
Education
High School Diploma: Dual Diploma – Healthcare Focus
Coffee High School – Douglas, GA
• Earned Certified Nursing Assistant (CNA) license in high school.
• Completed medical assistant coursework at Wiregrass Technical College.
• Took online courses at UMA for Medical Billing and Coding.
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