Warehouse Manager, Customer Service Expert
Resume:
Kristopher Schouw
Motivated, tech-savvy, driven professional with years of customer service and prior sales experience adept at working with a team to reach and exceed company goals and standards.
33500 S Ridgeway Rd
Black Canyon City, AZ 85324
**********.******@*****.***
EXPERIENCE
The Hat Store USA,Black Canyon City, AZ—WarehouseManager July 2018 - PRESENT
Oversaw daily warehouse operations, ensuring efficient inventory management and timely order fulfillment. Handled customer service and return requests across multiple sales channels and platforms. Developed the company website and managed the listing or product across new sales channels. Managed warehouse inventory migration to Amazon FBA.
Redwing Technologies, Ltd.,Scottsdale, AZ—Customer Care Representative
March 2016 - July 2018
Provided exceptional customer service by promptly addressing inquiries and resolving the issues of clients. Resolved complaints through active listening and empathy. Generated FOI reports for various clients by request. Managed in- and out-bound shipping, including the preparing and and packaging of many units for large, bulk shipments.
Staples,Klamath Falls, OR—Sales Supervisor
June 2014 - January 2016
Managed a team of sales associates, providing training and mentorship to improve performance. Supervised sales department of tech-based products like computers, routers, and other similar equipment. Regularly achieved sales goals, including suggested add-on products and services. Managed the PC repair department to ensure devices were fixed in a timely manner.
EDUCATION
Oregon Institute of Technology,Klamath Falls, OR
September 2008 - June 2014
Studied Computer and Software Engineering Technology while minoring in Applied Mathematics.
North Valley High School,Grants Pass, OR—High SchoolDiploma September 2004 - June 2008
Graduated with Honors.
SKILLS
Inventory Management
Customer Service
Excellent Communication
Time Management
Problem-Solving
Team Collaboration
Customer-Oriented Mindset
AWARDS
Employee of the Month
LANGUAGES
English (Native)
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