Customer Service Claims Adjuster

Dezsirae Lemus

Katy, TX, ***** 713-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with experience in the insurance industry, seeking to transition into a Customer Service role. Strong organizational, analytical, and communication skills, with a commitment to delivering excellent service and ensuring compliance with policies. WORK EXPERIENCE

Claims Adjuster March 2025 - Present

Geico- Katy, Tx

● Investigate and evaluate auto insurance claims to determine coverage, liability and damages.

● Maintain communication with policyholder, claimants, repair facilities, and attorneys throughout the claims process.

● Analyze police reports, photographs and witness statements to resolve claims efficiently.

● Document claim files accurately and thoroughly in accordance with company standards. Sales Agent May 2024 - February 2025

State Farm - Katy, TX

● Contact leads and offer competitive quotes

● Promote bundling strategies to enhance overall company sales

● Ensure timely follow ups on all active leads.

● Conduct follow ups to confirm document receipt and setup completion. Licensed P&C Insurance Agent November 2021 – October 2022 Everquote - San Antonio, TX

● Customize insurance policies for new customers through multiple carriers

● Identify sales opportunities for insurance plans.

● Determine client needs and financial situations by listening and scheduling fact-finding appointments. Care Advisor January 2020 – October 2021

BestBuy Health - San Antonio, TX

● Help customers change their rate plan that best fits within their budget

● Assist customers on how to use company products for their safety

● Educate customers on all products in company catalog Pre-K Teacher December 2017 – April 2019

Treehouse Academy - Katy, TX

● Perform student background reviews to develop tailored lessons based on student needs

● Keep youth safe and secure at facility and in public

● Create and enforce child-based hands-on curriculum to promote student interest and receptive learning EDUCATION

SAC Health & Bioscience Associates, San Antonio College San Antonio, TX, Expected May 2026 High School Diploma, Mayde Creek High School Houston, TX, June 2014 SKILLS

Data Entry

Positive Attitude

Customer Service Excellence

Marketing

Client Relationship Building

Time Management

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