Customer Service Representative

CONTACTS

House no ** – Saulsville Sompane street

Gauteng, Atteridgeville

0125

Contact details: 071******* / 079*******

Email address: **********@*****.***

CAREER OBJECTIVE

Dedicated and detail-oriented law graduate with a strong academic background and passion for legal and administration services. Resourceful customer service representative with over 5 years of experience. Committed to maintain strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication. PERSONAL DETAILS

Name & surname : Rodney Mboweni

Date of birth : 09 September 1989

Gender : Male

Nationality : South African

Race : Black African

Driver licence : Code 10 (C1)

Notice of availability : One week

WORK EXPERIENCE

Position: Petrol attendant Company name: Caltex garage Duration: February 2020 to current

Duties:

Serve customers with fuel and managing payment transactions

Enhance customer satisfaction by providing friendly service

Provide assistance to customers with checking oil & coolant

Resolved customer complaints promptly and professionally to enhance customer loyalty and increase sales

Maintain clean and orderly work station.

Skills & abilities

Good management and administrative

skills, computer literacy (Ms word, excel,

outlook and PowerPoint), problem solver,

honestly and integrity, analytical skills, time

and record management, communication

skills, attention to details, organising skills,

report writing, decision making, client

orientation and customer relations.

Position: Boiler Operator Company name: Vexovax (Palabora Mining) Duration: March 2015 – July 2018

Reason for leaving: Contract expired.

Duties:

Increased boiler efficiency by conducting regular maintenance and adjustments

Collected and tested water samples from cooling towers and other system

Delivered regular reports on boiler performance metrics to management.

Monitor heating & cooling system performance through alarms, temperature.

Verified appropriate degree of water softness by maintaining chemical treatment program and regulating stream flow.

Adjust valves and controls to set specified water levels and stream pressure. Position: Customer Service Representative Company name: Jet Retailer Duration: December 2013 – March 2015

Reason for leaving: Contract ended

Duties:

Open new store accounts

Follow up with customers after completed sales to access satisfaction and resolve technical or service concerns

Maintain high level of customers retention with proactive relationship-building

Implement upselling techniques to increase sales and revenue growth

Data capturing and update customer’s information

Filling documents.

EDUCATION & Tertiary Qualification: University of South Africa QUALIFICATIONS Qualification: Diploma in Law

Year obtained: 2024

Current study: Bachelor of Law (LLB) – at UNISA

Name of Secondary School: Nyumbani High School

Highest grade passed: Grade 12 (Matric)

Year passed: 2010

REFERENCES

Upon request

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