United States Customer Service

Warren Wolfgang

**** ******* **** **, ********* MS 702-***-**** ****************@*****.***

Professional Profile

I am a seasoned gaming professional with over 20 years of experience in the casino industry and gaming manufacturing. My career has involved extensive travel across the United States to install, remove, and convert slot machines. I have successfully led teams of technicians during new casino openings, including Aria Casino, Eastside Cannery, and M Resort. Additionally, I have five years of experience with the installation and conversion of the Oasis player tracking system

Skills & Abilities

Exceptional communication skills with a focus on customer service excellence.

Strong organizational skills, capable of multitasking effectively.

Self-motivated, able to work independently, and thrives under pressure.

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PROFESSIONAL EXPERIENCE

Lead Specialist, CXS Professional Services Aristocrat Gaming 10/7/2019 - 4/28/2025

Responsible for the installation and conversions of Oasis Hardware Player Tracking System at various locations across the United States

Lead teams of Hardware Technicians on installations and conversions at various casino projects.

Responsible for troubleshooting and remediation of OASIS Systems.

Worked closely with the slot management and slot teams when on install and conversion projects.

Responsible for installation of One Link through Oasis system. Set up various banks of games with standalone and local area progressives.

Responsible for setting up the different levels and dollar amounts of progressives.

Responsible for trouble shooting and remediation of One Link System.

Responsible for configuration and setup of Loyalty and Oasis player tracking system.

Worked closely with customers and trained users on casino player tracking system and slot configuration/communication for their other properties.

Training of casino employees on the different Oasis applications (Super-Playmate, Jackpot Fill, Administrator, Speed Media, and other applications.

Trained casino employees on player enrollment.

KNIGHT TRANSPERTAION CDL DRIVER SPECIALIST Knight Transportation 5/15/2019-10/5/2019

Transporting different types of goods from distribution center to customer.

SENIOR STAFF REGIONAL TECHNICAL SPECIALIST SCIENTIFIC GAMES 7/30/2006-04/01/2019

Responsible for setting games for wide area progressives and local area progressives.

Lead a team of twelve slot technicians for game installations, conversions, and casino openings.

Serviced and repair slot gaming devices.

Train new and current employees on gaming devices and administrative responsibilities.

Worked with networking hardware at the EGM level

Education

CERTIFICATE 12/01 TO 2/02 GREEN VALLEY SCHOOL OF GAMING

·Major: Slot Machine Repair

AS 12/93 TO 12/95 ITT TECHNICAL INSTITUTE

·Major: Electronics

Certification Completion Squire Transportation 05/30/2019

Certify Completed Driver Direct Defensive Driving Course 05/15/2019

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