Customer Service Assistant Manager

Experience

Casablanca on the bay Miami, FL

Assistant Manager

Assisted in managing daily operations and ensuring smooth restaurant functionality. Supported inventory management by tracking stock levels and ordering supplies. Communicated with kitchen staff to ensure timely food preparation and delivery. Handled customer inquiries and resolved issues to maintain satisfaction levels. Provided guidance and support to junior staff members on daily tasks, projects, and objectives. Resolved conflicts between team members in an effective manner. Casablanca on the bay Miami, FL

Hostess

Greeted and seated guests promptly upon arrival to ensure smooth dining flow. Managed reservations using the restaurant's booking system for optimal table turnover. Provided menus and explained daily specials to enhance guest dining experience. Assisted servers by delivering food and beverages to tables when needed. Collaborated with team members to coordinate seating during busy service hours. Doubletree by Hilton Miami, FL

Banquet Server

Served food and beverages to guests during events with professionalism. Maintained cleanliness of banquet areas throughout service and after events. Assisted in coordinating with kitchen staff for timely food delivery. Responded promptly to guest requests for additional items or assistance. Collaborated with team members to ensure smooth event operations. Reviewed banquet event orders to determine room layouts Zoe's Dry Cleaners Coral Gables, FL

Store Associate

Trained new staff on company policies and customer service standards. Assisted customers with inquiries, returns, and complaints to ensure a positive experience. Multitask between customers and tasks.

Conducted daily store operations, including opening and closing procedures and cash handling. Monitored inventory levels and placed orders to restock shelves. Skills

Customer service, Restaurant experience, Communication skills, Bilingual in English & Spanish Education

Miami Dade College

Hospitality in tourism and management

ANGELIN PEREZ

786-***-**** **********@*******.*** Winter Park, FL

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