Customer Service Representative
Resume:
Tiffany Houston
San Antonio, TX *****
***********@*****.***
Professional Summary
Determined, outgoing self-motivated individual who has an objective to excel in my career, having developed the knowledge needed to be successful in all that I encounter. I exhibit superior customer service skills by staying energetic and doing whatever it takes to get the job done no matter what.
-Ability to Multi-task
-Good Leadership
-Problem Solver
-Team player
-Motivator
-Determined
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
Centene / Ambetter Health Insurance-Remote
April 2024 to Present
Handled High volume inbound calls (40-80+ daily) from members
• Assisted members with their Marketplace insurance plans with inquiries about their benefits, coverage, claims, prior authorizations, and medical providers in the network
•Educated members about their insurance plans, helping them with tools to see their coverage details and usage by walking them through the website
•Processed and documented member interactions accurately in the customer service database. Customer Service Representative
HealthCare Support Staffing-Remote
November 2023 to April 2024
(Temp Agency)
Handled High volume inbound calls (40-80+ daily) from members
• Assisted members with their Marketplace insurance plans with inquiries about their benefits, coverage, claims, prior authorizations, and medical providers in the network
•Educated members about their insurance plans, helping them with tools to see their coverage details and usage by walking them through the website
•Processed and documented member interactions accurately in the customer service database. Inventory Specialist
DataScan-San Antonio, TX
May 2023 to October 2023
• Conducted regular inventory counts and reconciliations to ensure accuracy and completeness of stock records
• Utilized inventory management software to track stock levels, monitor stock movement, and generate reports
•Collaborated with purchasing and warehouse teams to maintain optimal stock levels and prevent stockouts
•Implemented quality control measures, inspecting incoming shipments for accuracy and discrepancies Lot Porter
World Car Nissan-San Antonio, TX
October 2021 to May 2023
• Assist with checking in new vehicle inventory.
• Assist with organizing car lot.
• Assist with taking cars to and from body shop.
• Assist with providing cars gasoline for test drive purposes. Veteran Service Coordinator
QTC Management Inc. - A Leidos Co.-San Antonio, TX September 2020 to October 2021
• Assist veterans with getting transportation to and from their disability evaluation appointments.
• Assist with sending out mileage, toll, and parking reimbursement checks to retired veterans.
• Assist with handling and de-escalating the veterans complaints.
• Assist with answering general inquiry emails from veterans sent in or help to send them out to the correct department that can help.
Education
Certified nurse aide in Nursing
Southern Careers Institute-San Antonio - San Antonio, TX November 2018 to December 2018
N/A in Biology
North Lake College - Irving, TX
August 2014 to June 2016
High school or equivalent
Westwood High School - Austin, TX
2010 to 2014
Skills
• Microsoft Office (5 years)
• Medical Terminology (2 years)
• Waitress (3 years)
• Case Management (1 year)
• Word (4 years)
• Customer Service (5 years)
• Restaurant Server (3 years)
• Organizational skills (Less than 1 year)
• Infection Control Training
• iOS
• Hospitality
• Powerpoint (4 years)
• Medical claims (1 year)
• Computer skills (5 years)
• Waiter (3 years)
• Cash handling (5 years)
• Excel (4 years)
Certifications and Licenses
Driver's License
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