Quality Engineer Test
Resume:
Work Experience
Infosys Limited Nov **** – Present
Test Engineer
• Leads a team as a Shift lead of 12 people and ensures efficient query resolution & target achievement.
• Handle escalation & ensure deliverables on time.
• Streamline business processes, accomplish continuous improvement & ensure optimization of process parameters.
• Worked on RPA automation process which increased the auto application percentage by 18-20%.
• Ensure regular refresher sessions of process knowledge enhancement within the team.
• Manage weekly & monthly SLA reporting to Clients.
• Handle client calls on day-to-day basis on performance management of work as well as team members.
• Blue Prism tool: Logging and escalating issues to relevant teams, provide viable workarounds to resolve incidents. Leading and handling Change and Maintenance Requests for deployed bots.
• Modes of payments are check as well as electronic transfers.
• Month End: Handle the activities of month end & its smooth closure every month.
• Act as an advocate to AE & PM for handling queries on daily basis.
• Service Level Agreement (SLA): Take forward AR process for supervisory support to team members through transaction monitoring to deliver results as per SLA targets and timelines.
• Sub-Ledger (SL) Reconciliation: Prepare daily report to reconcile our system.
• Manage the AR mailbox, ensuring all emails (internal and external) are answered within 24 hours.
• RPA Platform - Supporting the first level resolutions and coordinate with Business team and other stake holders as Applicable to solve the issues. Responsible for all the aspects of running the day-to-day process on Blue Prism RPA Platform.
• Work Allocation is done within the stipulated time.
• Works with invoicing team (Onshore and Offshore) to ensure timely closure of client’s credits paid in advance.
• Verify Customer accounts by reconciling monthly statements and related transactions.
• Handle the QAG (Quality Assurance Group) team & make sure that every invoice of North America passes through 100% quality by us. Project:
– Worked with American Express & our Technical Support team Delivering RPA automation solution using Blue Prism. RPA Product Specialist with Technical Deployment Experience – Blue Prism. Managing, end to end automation projects. Experience of automation for Excel, Web &Windows based Application.
– Responsibilities includes Test Case Creation and Execution by understanding Requirements and functionality, Logging and Fixing a Defect, Sending Build wise Status Report to my lead, participation in the client call and involvement in writing down test plan etc.
– Log all detected defects in the identified defect tracking tool. Attending the Team Meetings.
• Awards:
– Insta Award – For client appreciation in the year 2023.
– Achievement Award – for outstanding performance in the year 2024.
• Manual Testing: Knowledge on Software Development Life Cycle (SDLC)
& Software Testing Life Cycle (STLC) .
• Good Experience in preparation and execution of test Cases.
• Good Experience in Bug tracking and reporting using Defect Management Tools (Bug Tracker and Jira ) till Closure. Kota, Rajasthan
*************@*****.***
PURVANSHU
SAXENA
• Robotics Process Automation Knowledge:
– RPA Blue prism tool
– Citrix (XenApp)
– Workday
– Selenium using java
IT Skills
• Meticulous
• Empathetic
• Team Player
• Leadership Skills
• 100% Doer
Personal Skills
• B.Tech. in Civil Engineering from
RTU, Kota. 06/2022
Trainings & Workshops
• Balancing Act
• Time Management
• Maximize your Potential
• Workshop by Motivational Speaker –
Harrish Sairaman
• Effective Communication and
Presentation Skills
• Testing basics and testing management
Education
Core Competencies
• Process monitoring
• Team Handling
• Remote Desktop Application
• Stakeholder communication
• Reconciliations
• Customer Profile Management
• Reporting & Documentation
• Quality Auditor
Contact this candidate