Customer Service Accounts Receivable
Resume:
*********@*****.***
Reading, PA, USA
SUMMARY
I am a dedicated and versatile professional with over two decades of experience across various industries, including healthcare, banking, hospitality, and fleet management. My career journey has equipped me with a diverse skill set, ranging from customer service and collections to operations management and administrative coordination. I pride myself on my ability to build strong relationships with clients and colleagues, ensuring seamless operations and exceptional service delivery.
CONTACT
EDUCATION
Culinary Arts Diploma
Berks Career & Tech Center
1995
High School Diploma
Twin Valley High School
1995
SKILLS
Communication
Teamwork
Critical thinking
Time management
Leadership
Adaptability
PROFESSIONAL EXPERIENCE
Collections Associate
Singer Equipment Company, Inc. - Elverson, PA June 2023 - April 2025
• Managed and collected outstanding accounts receivable from customers.
• Maintained accurate records of all collection activities and customer interactions.
• Monitored accounts receivable aging reports and prioritized collection efforts.
Scheduling Coordinator
Penske Fleet Management – Reading, PA August 2022 – May 2023
• Served as the primary contact for customers.
• Scheduled maintenance and repairs for fleet vehicles using Workforce application
• Documented customer interactions and ensured satisfaction through follow- up.
• Coordinated workflow with colleagues to maintain seamless service continuity.
Customer Service Representative
First Energy Corp. - Reading, PA May 2016 – June 2022
• Answered customer questions regarding bills and supplier information.
• Set up installment plans for customers
• Received and processed outage reports.
• Processed information for Claims Department.
• Acted as a trainer/mentor for new hires.
Teller
Wells Fargo Bank – Reading, PA December 2006 – April 2015
• Processed customer transactions
• Handled telephone inquiries and answered customer questions.
• Maintained and balanced branch ATM records.
• Ensured compliance with regulations.
STACY DAHMS
CUSTOMER SERVICE
REFERENCES
Available upon request
Contact this candidate