Technical Support It Infrastructure
Resume:
MOHAMED
FAIZAL N
**********@*****.***
Over all 8 plus years of IT Experience in Cloud Service, Devops Engineering, System Administration, Networking Administration, technical support, Cloud Computing, Virtualization Information Security. Well versed in Windows, Linux, VM Ware, Hyper-V, Citrix. Involved in management of IT Infrastructure solutions, Design and Implementation. Responsible for Escalation issues and Level 1, 2 support for End User Computing with IT Infrastructure. Core Competencies
Azure Linux Windows VM Ware Hyper-V Citrix Terraform Ansible Docker Jenkins GitLab CI Git GitHub PowerShell Bash Python Grafana SQL Service Now Jira Confluence SD-WAN MPLS EGP IGP IP Spoofing IP Sec Vpn SSL Vpn VoIP Ubuntu lvm kvm Samba CLI Management OneDrive ITIL Agile Azure Devops Microsoft Windows Server Cisco Systems Cisco Works Kubernets Network switches Network routers GCP CI CD Office 365 Education
PPG, ANNA UNIVERSITY
Master of Computer Application (MCA) - Information Communication Engineering, CGPA: 8 Coimbatore, Tamil Nadu 2015
Industry Explorations
LTIMindtree
Technical Consultant (ITSM)
Bangalore, Karnataka
Classifying and prioritizing incidents.
Communicating with users and stakeholders throughout the incident lifecycle. Escalating incidents when necessary.
Ensuring incidents are resolved within agreed-upon SLAs Jul 2024 - Oct 2024
FNY Service Private Ltd
Associate Consultant
Hyderabad, Telangana Dec 2023 - Jun 2024
Worked as a professional who provides expert advice and support to organizations to help them improve their performance Clint side solve complex problems, and achieve their goals They are typically employed by consulting firms and work on a variety of projects across different industries and functional areas
As Technology Side (Azure, Linux, Devops which included the service of cloud- based architecture) Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements
Assisting for whole company growth to give well production Bpe Bio tree ltd
Sr, IT Engineer
Box Venture Private Ltd
Sr. Associate Engineer
Design and implement an Agile work management approach. Handled the alerts and metrics of the gateways and different resources. Design a secure development process.
Implementing DevOps development processes like version control strategy, integrating source control. Manage build infrastructure, implement code flow.
Managing application configuration and secrets.
Design, implement, and manage scalable infrastructure solutions. Ensure high availability and reliability of network and infrastructure components. Automate infrastructure provisioning, scaling, and management using IaC tools. Monitor and optimize network performance to ensure low latency and high throughput. Implement robust backup, recovery, and failover mechanisms for Azure and GCP Conduct regular security assessments and implement network hardening measures. Collaborate with cross-functional teams to support deployment and release processes. Document infrastructure and network designs, configurations, and best practices Implementing application infrastructure with AKS infrastructure and IaC. Implementing continuous feedback mechanisms.
I have used ARM template to adopt the IaC and have knowledge in terraform Proficiency in network protocols and configurations. Expertise on Infrastructure as Code (Terraform)
Expertise in virtualization and containerization
Experience with load balancers, firewalls, and VPNs. Advanced troubleshooting and performance tuning skills. Strong scripting skills
AMC/Rashid Group
IT Support Engineer
Ajman, Dubai, UAE
Promptly resolved incident tickets in accordance with the ITIL framework using Autotask, minimizing downtime and improving service delivery.
Implemented Service Request, Incident Management, and Change Management processes to ensure operational excellence and structured IT support.
Managed and troubleshot Windows Server environments (2012, 2016, 2019), Azure and Linux, Citrix Service (Director Studio, MCS, PVS, NetScaler, VDI, AVD Maintaining peak system performance and reliability. Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security while providing anywhere access for any device Administered and provided technical support for, Xen App Xen Server, Dass, Mac, Android, and Linux platforms, ensuring the maintenance and uptime of approximately 2,000 endpoints. Performed installations and upgrades of Windows systems, enhancing overall system functionality and performance. Facilitated Office 365 user account creation, improving access management and end-user experience. Implemented and managed Group Policy Objects (GPOs) to enforce security protocols and standardized system configurations.
Configured and optimized virtual infrastructure, monitored system health, and advised on capacity planning to ensure scalability.
Administered backup servers, including drive capacity monitoring, patch management, service oversight, application installations, and addressing hardware-related issues. Maintained high availability and reliability of all Windows server systems through proactive monitoring and maintenance. Monitored and managed Microsoft Azure subscriptions, including resource provisioning, usage tracking, and policy enforcement for governance and compliance.
Configured identity and access management (IAM) in Azure, enforced network security controls, implemented data encryption, and ensured adherence to compliance requirements. Designed and implemented backup and disaster recovery solutions, protecting organizational data and ensuring business continuity during failures, losses, or disasters.
INFOSYS Bpo ltd
Process Executive
Bangalore, Karnataka
Help customers with issues using online/mobile banking platforms Troubleshoot login failures, multi-factor authentication, wire transfers, etc. Explain system changes due to regulatory updates
Monitor platforms for downtime or disruptions
Coordinate with IT/security teams to resolve technical issues swiftly Windows/Mac troubleshooting
Basic networking knowledge (IP, DNS, VPNs)
Communication: Zoom, Teams
CRM/ticketing: ServiceNow
DTPL
Network Admin
Bangalore, Karnataka
Network Infrastructure Management
Security Compliance & Monitoring
User Support & Issue Resolution
Documentation & Reporting
Backup & Disaster Recovery
Software & Firmware Updates
Vendor & Stakeholder Coordination
Compliance & Best Practices
Language
English Arabic German
Certifications
Cisco Network Engineer
Azure Administrator 104
Azure Devops Engineer
VMWare Esxi 6.5
Fortinet NSE,
GSDC -ITSM20001
GSDC – Cloud Clouding
GSDC – Business Analyst
Projects
Banking Application (1 Central Insurance Company LLC) E-Commerce Application (Big Cartel at UK based Service) Billing Application (Automobile Industry at India) Declaration
I declare that all the information furnished by me above is true to the best of my knowledge.
(Mohamed Faizal)
Contact this candidate