Customer Service Front Desk

Resume

Kaseen Nunez

Henryville, PA ******.*****@*****.*** 917-***-****

Professional Summary

Customer-focused professional with hands-on experience in front desk reception, retail sales, customer service, and inventory management. Skilled in assisting customers with scheduling, inquiries, and service education while maintaining high standards of accuracy and satisfaction. Proficient in multi-line phone systems, POS systems, Microsoft Office, and Adobe Photoshop. Committed to teamwork, adaptability, and delivering a positive customer experience aligned with professional values. Employment History

Sanofi, Swiftwater, PA

Production Technician

Feb 2025 - Present

- Operate in sterile pharmaceutical environments across multiple departments including Building 59

(Harvest), Building 57 (Inspection), and Building 37 (Packaging).

- Perform harvest procedures, detailed product inspections, and packaging operations in compliance with cGMP and FDA regulatory standards.

- Accurately complete batch records and documentation to support traceability and quality assurance.

- Adhere to strict SOPs and safety protocols to maintain a clean and compliant production environment.

- Collaborate with quality, maintenance, and operations teams to ensure continuous improvement and efficient workflow.

Amazon Fulfillment Center, Dundalk, MD

Amazon Stower

Oct 2024 - Feb 2025

- Scanned and stowed over 1,000 items daily with 98%+ accuracy, ensuring efficient inventory flow.

- Conducted quality inspections and reported discrepancies to uphold inventory integrity.

- Collaborated with team to resolve inventory issues and maintain productivity.

- Followed OSHA and internal safety protocols to ensure a hazard-free work environment. Taco Bell, Stroudsburg, PA

Crew Member

Jul 2024 - Oct 2024

- Processed orders quickly and accurately during peak hours.

- Maintained cleanliness and adhered to food safety regulations.

- Supported team operations and ensured customer satisfaction. Cafe Matto, Mount Pocono, PA

Barista

Apr 2024 - Aug 2024

- Delivered high-quality beverages and customer service to encourage repeat business.

- Maintained stock levels and a clean, inviting café environment. Bubbakoo's Burritos, Bartonsville, PA

Supervisor

Aug 2023 - Mar 2024

- Supervised and trained a team of 8, improving workflow and efficiency.

- Handled customer concerns and managed transactions during busy hours.

- Motivated staff through recognition and support to boost morale. Advanced Auto Parts, Stroudsburg, PA

Retail Sales Associate

Jun 2023 - Aug 2023

- Guided customers in selecting parts and provided installation support.

- Maintained organized displays and monitored inventory levels.

- Handled phone inquiries and facilitated efficient POS transactions. ABC Wireless Solutions, Stroudsburg, PA

Customer Service Representative

Jun 2022 - May 2024

- Assisted with device setup, troubleshooting, upgrades, and billing.

- Upsold accessories and plans, achieving consistent sales targets.

- Maintained detailed records in POS and CRM systems while resolving escalated concerns. Community Health Clinic, East Stroudsburg, PA

Front Desk Receptionist

Oct 2021 - Apr 2022

- Managed multi-line phones, scheduled appointments, and maintained HIPAA-compliant records.

- Supported insurance verification and daily front desk operations.

- Created a welcoming atmosphere for patients and visitors. Education

Morgan State University (Present)

Nursing Major

Pocono Mountain East High School, Swiftwater, PA (May 2024)

- Certifications in Mathematics, Science, and Digital Art Key Skills

- Customer Service & Scheduling

- Multi-Line Phone Systems & Front Desk Operations

- Mobile Device Troubleshooting

- POS Transactions & Cash Handling

- Inventory Management & Stocking

- Conflict Resolution & Communication

- Team Collaboration & Leadership

- Microsoft Office & Adobe Photoshop

- GMP Compliance & Pharmaceutical Production

Additional Information

- Promoted to Supervisor at Bubbakoo's Burritos for leadership and reliability.

- Recognized for exceptional customer service at Amazon and Wendy's.

- Demonstrated ability to quickly learn products, troubleshoot, and educate customers.

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