Quality Control Rio Tinto

Collen Chigoro’s CV

Personal Information

• Name: Collen Chigoro

• Contact: +263-***-***-*** / +265-***-***-*** *************@*****.*** Harare, Zimbabwe / Lilongwe, Malawi

• Nationality: Zimbabwean

• Languages: English (Fluent, CLB 8 equivalent)

Professional Summary

Accomplished Quality Systems Engineer and Operations Manager with over 10 years of experience in engineering design, construction management, and quality assurance in food processing and renewable energy sectors. Led transformative projects, including a 100,000L fire safety system, moisture optimization for feed milling, and 1.2 MW solar installations, boosting productivity by 19% and cutting operational costs by 28% at National Foods Ltd. Secured $500,000+ in contracts and achieved ISO 9001, ISO 45001, and FSSC 22000 certifications, improving audit scores by 30%. Skilled in project management, tender procurement, and regulatory compliance, targeting engineering and quality roles in South Africa while pursuing Canadian permanent residency through Manitoba’s Provincial Nominee Program.

Professional Experience

Head of Quality, Central Poultry Ltd, Lilongwe, Malawi March 2024 – Present

• Lead quality, food safety, and compliance for poultry slaughter and processing, ensuring adherence to FSSC 22000, ISO 9001, and HACCP standards.

• Designed and commissioned a dog feed plant, managing engineering design, equipment setup, and trials for export-grade production, achieving a 10% cost reduction.

• Optimized feed formulations to extend shelf life from 3 to 6 months, supporting commercialization and market testing for export.

• Developed CAPA systems and NCR controls, improving closure timelines by 40% and reducing non-conformance incidents by 15%.

• Spearheaded environment-related programs, including waste reduction and energy efficiency, achieving a 20% reduction in waste output.

• Led KPI dashboards and operational reviews with production, technical, and supply chain teams, enhancing cross-functional collaboration. Food Safety Manager, Central Poultry Ltd, Lilongwe, Malawi September 2023 – March 2024

• Coordinated HACCP plan updates, prerequisite program training, and hygiene audits, improving audit scores from 65% to 90%.

• Supervised cold chain integrity and packaging quality for local and export markets, ensuring zero major non-conformities.

• Implemented structured staff development and corrective action tracking, enhancing compliance with food safety regulations.

Collen Chigoro’s CV

Operations Manager, Tecsafe Pvt Ltd, Zimbabwe

September 2022 – September 2023

• Oversaw production, SHEQ, and maintenance across multiple sites, streamlining operations to increase Overall Equipment Effectiveness (OEE) by 25%.

• Managed end-to-end solar system installations, delivering 1.2 MW capacity for government, NGOs (Welthungerhilfe, FSG Pvt Ltd), and private households.

• Won tenders worth $500,000+, increasing revenue by 35% through strategic bidding.

• Designed solar solutions with 18% improved energy output via optimized panel configurations and battery storage.

• Implemented sustainability-focused CAPEX projects in water recycling and energy recovery, reducing operational costs by 15%.

SHEQ Manager, National Foods Ltd, Stockfeed Division, Zimbabwe April 2017 – September 2022

• Designed a 100,000L fire safety system with hydrants, sprinklers, and hoses, ensuring compliance with city council standards during Zimbabwe’s water shortages.

• Engineered a moisture optimization system, recovering 12% of milling losses and extending feed shelf life from 3 to 6 months, saving $50,000 annually.

• Led plant and administrative block renovations, managing $200,000+ budgets, improving efficiency by 25%.

• Secured $150,000 in contracts to supply feed mill equipment to Profeeds, boosting revenue.

• Led ISO 9001 and ISO 45001 certifications, improving audit scores by 30% and reducing incidents by 20%, earning NSSA recognition in 2019.

• Boosted poultry productivity by 19% and cut costs by 28% through performance system redesign.

Quality Management Systems Coordinator, National Foods Ltd, Zimbabwe June 2015 – March 2017

• Spearheaded ISO 9001 transitions and quality awareness campaigns, reducing defect rates by 22%.

• Conducted workplace audits and root cause investigations, enhancing process reliability.

• Won National Quality Award (NAQA 2017) and Employee of the Year (2018) for quality improvements.

Production Controller, National Foods Ltd, Harare, Zimbabwe August 2014 – June 2015

• Managed shift production planning, process control, and quality conformance in milling and packaging lines.

• Conducted root cause analysis, initiating process improvements that reduced non- conformances by 15%.

Collen Chigoro’s CV

Education

• Master of Science in Strategic Management, Chinhoyi University of Technology, Zimbabwe, January 2025

• Bachelor of Technology (Honours) in Production Engineering, Chinhoyi University of Technology, Zimbabwe, July 2012

• Diploma in Production Management, Varsity College, South Africa, December 2008

• Educational Credential Assessment (ECA): In progress with World Education Services (WES), expected completion August 2025

Certifications

• ISO 45001 Lead Auditor – Standards Association of Zimbabwe, 2018

• ISO 9001 Lead Auditor – SAATCA, 2015

• HACCP and FSSC 22000 Food Safety Management

• Project Management Professional (PMP) – In progress, expected 2025 Key Engineering and Quality Projects

1. Fire Safety System Design, National Foods Ltd

o Engineered a 100,000L standby water system for fire hydrants, sprinklers, and hoses, ensuring operational continuity during water shortages. o Secured city council approval, reducing fire risk by 40% and achieving full compliance.

2. Moisture Optimization System, National Foods Ltd o Designed a system to recover 12% of milling losses, extending feed shelf life from 3 to 6 months, saving $50,000 annually.

o Implemented automated controls, reducing manual processes by 30%. 3. Dog Feed Plant Setup, Central Poultry, Malawi

o Led engineering design and commissioning of a dog feed plant, optimizing production for export-grade standards.

o Achieved a 10% cost reduction through efficient equipment layout and process design.

4. Solar System Installations, Tecsafe Pvt Ltd

o Designed and installed 1.2 MW of solar systems for government, NGOs, and households, securing $500,000+ in tenders.

o Optimized energy output by 18% through innovative design solutions. 5. Quality Systems Implementation, National Foods Ltd o Led ISO 9001 and ISO 45001 certifications, improving audit scores by 30% and reducing incidents by 20%.

o Drove a 19% productivity increase and 28% cost reduction through lean processes.

Skills

• Engineering: System Design, CAD, Fire Safety Systems, Renewable Energy Solutions

• Quality Management: GFSI (FSSC 22000, BRC, SQF), HACCP, ISO 9001, ISO 14001, ISO 45001, CAPA/NCR Systems

• Project Management: Budgeting, Procurement, Tender Management, KPI Monitoring

• Leadership: Team Training, Cross-Functional Collaboration, Safety Culture Development

• Software: AutoCAD, SAP, SharePoint, Microsoft 365, MS Project Collen Chigoro’s CV

Professional Affiliations

• Member, Engineering Council of Zimbabwe

• Member, Southern African Institute of Industrial Engineers Professional Interests

• Sustainability in food production

• Leadership in food safety culture

• Continuous improvement in meat processing

• Relocation to Canada or Australia

• Career progression in Quality/Operations

Accomplishments

• Boosted poultry productivity by 19% and cut operational costs by 28% through performance system redesign at National Foods Ltd.

• Spearheaded ISO 9001 certification and regulatory compliance, earning National Quality Award (NAQA 2017).

• Led safety transformation project, earning NSSA recognition in 2019 and Employee of the Year (2018).

• Improved audit scores from 65% to 90% at Central Poultry through structured staff development.

References

• Tendai Maphosa, Commercial Executive, National Foods Ltd, ******.*******@*******.**.**, +263-***-***-***

• Dr. Douglas Mamvura, Chairperson, Manna Brands Pvt Ltd, ******@*****************.***, +263-***-***-***

• Brian Magwaza, Maintenance Manager, Dulux, +263-***-***-***

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