Human Resources Administrative Support

ELLEN BAKER

*******@*****.*** 540-***-**** Triangle, VA

RECRUITING SUMMARY

Motivated Senior Administrative professionals seeking new opportunities offering a background in higher education.

Experienced in administrative support, accounts payable, billing, records management, letters administration, data entry, student registration, LinkedIn Learning support and reporting.

Maintained a database of student records and provided students with tuition and financial administrative support.

Strong customer service skills, articulate and persuasive in written and verbal communication.

Proficient in general office duties, Microsoft Office, basic business techniques and electronic patient records.

Other experience stems from education in human resources, medical terminology, office practices and procedures, policy and legal and ethical issues.

Knowledge of HIPAA rules regulations of medical records and the release of information.

Communication Skills excellent written and verbal communication skills.

EDUCATION

A.A.S. in Medical Insurance Billing & Coding, June 2017

Stratford University, Woodbridge, VA

B.S. Healthcare Administration, March 2020

Stratford University, Woodbridge, VA

Course Certificate COVID-19 Contact Tracing, Completed December 10, 2020

Johns Hopkins University, Online

M.B.A. Business Administration, with a concentration in Human Resources, 2022

Stratford University, Woodbridge, VA

EXPERIENCE

Administrative Assistant Apr 2025 – June 2025

Temporary Solutions, Inc., Manassas, VA

I work temporary assignment for different Companies that have a nee d for help, like Prince William County Board of Elections Absentee Ballots I check the ballot envelope information to insure the voter information is correct and matches what is in the Voter Registration System (VRIS) to insure that each voter ballot will be accounted for on election day weather it is a general election or a primary election that will take place on June 17th 2025.

ECPI University, Manassas, VA 10/2022 – 02/2025

Student Records Coordinator

Ensuring all official Student records and images, official proof of graduation (POG), postsecondary transcripts, and official university documents as required per university policy.

Providing official and unofficial student transcripts within the timelines established by the University Registrar’s office and as requested by the student.

Accurately inputting student information in the University’s Campus Nexus student data management system.

Ordering books, e-books, apparel, and traditional bookstore supplies, performing routine inventory audits.

Coordinating the campus transfer of credits process. Responsible for receiving official post-secondary transcripts, routing to the appropriate Academic Officials, and posting transfer credits awarded in the official academic record in a timely manner.

Managed student tuition payment process to include institutional and third-party loan programs and various tuition assistance programs. Providing billing for all tuition reimbursement programs to include employer, Vocational Rehabilitation, Military Tuition Assistance, Workforce investment Act, etc.

Conducting exit reviews with graduating students to provide information on student loan exit counseling and discussion of any ECPI University account balances.

Upholding student education privacy as stated in the Family Educational Rights and Privacy Act (FERPA) and University policy.

Responsible for ensuring all student education record requests adhere to these policies.

Meet with Background Investigators and provide them.

Meet with Background Investigators and provide them with a copy of the student record that they are investigating and answering any questions they may have.

Stratford University, Woodbridge, VA 06/2022 – 10/2022

Interim Academic Database Manager in Training, Campus

Provided Education Verification Request

Provide Unofficial and Official Transcripts request

Process Parchment Request

Using Power Campus to access students Information

Administrative Lead, Campus 12/2021 – 10/2022

Organize and prepare meeting minutes, and coordinate appointments and calendars

Welcome and resolve problems, questions, concerns and issues effectively

Communicate with customers proactively and cooperatively

Participated in administrative management

Prepare and revise presentations, reports and other documents

Maintain campus accreditation paperwork, utilizing strong organizational skills.

Other duties as assigned and need by other departments

ES Healthcare Group, Vaccination Clinic Site, Woodbridge, VA 4/2021- 7/2021

Healthcare Clerk / Front Desk Confirmation

Check-in the public who came to get vaccinated for the COVID-19 Virus

Data entry of each person into the CDC website by entering their personal information and asking them a series of medical questions.

Register each person onto the CDC website for the COVIS-19 Vaccination

Direct them to the area where they are to get their vaccination shot

Stratford University, Woodbridge, VA 3/2017 – 12/2021

Domestic Student Worker, Administrative Lead

Answer the campus phones at the front Desk

Direct the caller to the correct party they are trying to reach

Assist all visitors to Woodbridge Campus

Assist the different academic departments on the campus if need be

Virginia Heartburn & Hernia Institute, Lorton, VA 3/2017 – 8/2018

Externship

Patient Charts

Data entry of patient info. e Clinical Works System

Medical coding of CPT and ICD-10 for patients to undergo surgeries

Assist Dr. Gillian, in compiling data for a case study on mirror mesh surgeries that he had performed.

Scheduling patient appointments to see the doctor for a first-time appointment or a follow up appointment.

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