Customer Service Representative

Caron Bumpass

Haw River, NC *****

Cell: 919-***-****

E-Mail: *******.*@*****.***

Summary

Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 30 years of experience in quickly resolving customers issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills

Credit card payment processing

Report creation

Fleet dispatching

Senior leadership support

Quality assurance control

Experience

March 2020 to Current

Lovestruck Mebane, NC

Customer Service Representative

Assessed customer needs and upsold products and services to maximize 100 percent sales goals.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted approximately 120 customers each 8 hour period with Products and services questions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

September 2019 to March 2020

Sheetz Hillsborough, NC

Customer Service Representative

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Documented conversations with customers to track requests, problems and solutions.

Created and implemented process improvements to reduce workloads and bolster callback efficiency.

January 2015 to September 2019

Home Healthcare Associates Hillsborough, NC

CNA

Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.

Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

Administered personal care to clients within private home settings and championed patient independence and well-being.

Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.

Maintained clean and well-organized environment to promote client happiness and safety.

Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.

Education and Training

June 1989 Durham Technical Community College Durham, NC

High School Diploma

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