Project Manager Quality Assurance

Anthony P. Pinto

Brighton, MA 617-***-**** ******@*****.***

https://www.linkedin.com/in/tony-pinto1

IT Tech Support Professional and Project Manager

15+ years of experience leading technology projects from design through implementation. Proven track-record analyzing complex problems, devising processes, and leading change management. Core Competencies

Technical Support Project Management Stakeholder Management Scope Definition Resource Allocations Recruitment Risk Management Logistics Agile Methodologies Quality Assurance Budget Management Cross- Functional Collaboration

Professional Experience

TECHNICAL SPECIALIST (Contract) – Information Technology Department • September 2024-May 2025 • Boston University, Boston, Massachusetts

Worked on closure of ServiceNow tickets for issues related to installation, configuration, network, printing, hardware and software troubleshooting on Windows, Apple Mac and LINUX platforms. Also assisted with troubleshooting and resolution of non-functioning Audio-visual systems.

Documented technical solutions on Confluence platform.

Executed rollout of CrashPlan backup software on end-user Desktops and Laptops to backup client data.

Completed development and rollout of shared printer infrastructure on the Economics Department. Documented and tested installations to ensure the installation code worked on Windows and MAC platforms.

Completed inventory of the computer systems for Arts and Psychology Departments and imported all the data into the inventory system.

PRODUCT OWNER – AUTOMATION AND TOOLS INFRASTRUCTURE SQUAD - IBM CIO • September 2021 – April 2024 • Cambridge, Massachusetts

• Strategically analyzed complex problems, leveraging business acumen to make informed decisions. Managed problems / changes using Service Now / Jira.

• Oversaw procurement and global security compliance of over 1000 servers, appliances, and systems by Network Infrastructure squad in CIO Data Centers and Cloud environments.

• Managed access and installation of remote servers and network devices by IBM Network squad in Equinix Data Centers, improving access and resolving remote installations in Equinix sites by 90% in 2023.

• Lead daily standup for CIO Networking Global Infrastructure squad and the biweekly Scrum of Scrum Calls for Infrastructure and Tools Squads.

• Guided and mentored 10 junior members of the IBM Network Administration Team toward achieving their IT Specialist

(Open Group) certification, fostering professional growth and expertise during 2023. OPERATIONS LEAD - IBM Global Business Services • March 2015 – August 2021 • Cambridge, Massachusetts

• Led Python integration on Infrastructure and Projects servers, enabling seamless deployment of Ansible Tower for automated server patching.

• Planned and led rollout of AIOps tools to make Dispatch team aware of Severity 1 and Escalated Client tickets.

• Organized and led security/monitoring tools deployments in Data Centers, Internal Cloud and IBM Cloud environments.

• Managed Security compliance of servers and systems by Global Operations team in Data Centers and Cloud environments.

• Set up Knowledge base of Desktop support, Operating Systems support and patching, Network support, Customer Service Knowledge & Experience with Microsoft Windows, Apple MAC and LINUX technologies. Education and Certifications

Bachelors In Electrical And Electronic Engineering (London University) PMI Program Manager (PMP) Certification

LINUX Professional Institute (LPI) – Level 1 and 2 Certification COMPTIA Network+ Certificate

COMPTIA Security+ Certificate

Microsoft Certified IT Professional

PMI Agile Certified Practitioner

Certified Ethical Hacker

Awards IBM Professional Champion in 2024, 2021, 2020, 2019, 2018, 2016

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