Customer Service Entry-Level It

Oluwatomisin M. Fayomi

330-***-**** *********@*****.*** Dayton, OH linkedin.com/in/oluwatomisinf1 github.com/tomif1

SUMMARY

Motivated and technically skilled entry-level IT professional with hands-on experience in AI deployment, web technologies, and cybersecurity. Strong background in customer service, team collaboration, and fast-paced environments. Quick learner with a proven ability to troubleshoot and communicate effectively across technical and non-technical teams. TECHNICAL SKILLS

Python, Flask, React.js, MongoDB, SQL, JavaScript, HTML, CSS, C#, WireShark, Autopsy, OSForensics, SAFe, WebEx, Windows/Linux OS, Microsoft Word, Excel, PowerPoint EXPERIENCE

AI Development Intern

Remote May 2025 – July 2025

● Collaborated on deploying large language models (LLMs) using Ollama, LitServe, and vLLM.

● Built and maintained full-stack web applications using Flask and React.js.

● Integrated MongoDB databases to support real-time AI-powered features. Grill Cook – Back of House (Night Shift)

Akron, OH June 2021 – Present

● Lead night operations, preparing the kitchen for the morning rush and maintaining food safety standards.

● Worked efficiently under pressure while coordinating with team members to meet customer demand.

● Developed strong time management, reliability, and communication skills in a high-stress environment.

PROJECTS

Python Cybersecurity Tools

● Developed a secure password generator and a user-defined encryption tool using Python.

● Applied basic principles of cryptography and user input handling in CLI tools. SQL Database Project

● Designed and normalized a database to 3rd Normal Form using entity-relationship diagrams.

● Worked with concepts like data migration, warehousing, mining, and database security. EDUCATION

Bachelor of Science in Cybersecurity

Franklin University, Franklin, OH — Expected Dec 2025 Relevant Coursework:

● Security Architecture & Controls

● Systems Administration & Scripting

● Cloud Security Fundamentals

● Risk Management and Compliance

● Ethical Hacking & Penetration Testing

● Incident Response and Disaster Recovery

Associate of Applied Business in Cybersecurity

Cuyahoga Community College, Cleveland, OH — May 2024 GPA: 3.53

Relevant Coursework:

● Cisco I & II: Configured and troubleshooted routers, switches, and VLANs in small networks

● Operating Systems: Installed, configured, and maintained Windows and Linux systems

● Introduction to Digital Forensics: Used WireShark, Autopsy, and OSForensics for data recovery and analysis

● IT Support Fundamentals: Covered ticketing systems, hardware diagnostics, and end-user support

● Network Security: Explored firewalls, VPNs, and intrusion detection/prevention systems

● Scripting for Security: Used Python and Bash for automating security tasks

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