Customer Service Operations Supervisor
Resume:
Andrew Dykstra
Wyoming, MI *****
*************@*******.***
Professional Summary
Seek career development that utilizes my vast experience in a variety of customer service roles as part of a support team dedicated to the growth and success of my company. Authorized to work in the US for any employer
Work Experience
Operations Supervisor
Michigan Gas Utilities-Grand Haven, MI
December 2024 to Present
• Supervised a team of 17 operations staff, ensuring efficient and smooth daily operations
• Trained and mentored new hires on company policies, procedures, and safety protocols
• Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
• Conducted regular audits to ensure compliance with regulatory requirements and internal quality standards
• Oversaw budget planning activities related to operations expenses including labor costs, supplies, and equipment
• Developed and maintained strong relationships with key stakeholders including customers, suppliers, and regulatory agencies
• Conducted regular performance evaluations for operations staff to identify areas for improvement and provide feedback
Driver Support supervisor
WEBB CHEMICAL SERVICE CORPORATION-Muskegon, MI
February 2023 to Present
Ride alongs
Discipline of drivers
Report writing
KPIs
Payroll
Vacation time
Dispatch
DQ files
Drug and alcohol DER
Driver reviews
New driver training
ELDT and skills
Fire fighting (all driver issues)
Other duties as assigned
Safety and Compliance Manager
All Seasons Express, LLC-Kalamazoo, MI
April 2024 to December 2024
• DER
• Accident Investigation
• Driver qualification files
• Manages ELD
• Training
• Driver safety program
• Any other fires that come up
Corporate Fleet Manager
Dexter Axle-Elkhart, IN
March 2022 to February 2023
• Managing drivers and driver supervisors
• Lease and rentals
• Driver Qualification files
• P&L
• Hiring
• Contact Negotiations
• Drug and Alcohol program manager
• Cost reductions
• SMS scores
• KPI
• ELD with HOS
Transportation safety assistant
Fleet compliance group company-Byron Center, MI
June 2021 to March 2022
• Ensure FMCSA guidelines are met for various companies and audits of HOS.
• Teach HOS and FMCSA compliance.
• Prepare companies for DOT audits.
• Compile DQ files.
• taught inspection in their sister company CDL school. Commercial Front Load Driver
Waste Management-Grand Rapids, MI
October 2019 to July 2021
• Daily inspections of CNG vehicle.
• Service of commercial customers trash.
Commercial Front Load Driver
Republic Waste Services-Jenison, MI
September 2016 to October 2019
• Commercial & Residential Service
• Daily inspections of vehicle
Transit Driver
The Rapid-Grand Rapids, MI
November 2010 to September 2016
on varied routes
• Collect passenger fares
• Communicate with dispatch
• Daily inspection of equipment
Paratransit Driver
MV Transportation-Grand Rapids, MI
September 2010 to October 2010
Grand Rapids, MI
• Transport mentally and physically handicapped passengers to various destinations
• Collect passenger fares
• Communicate with dispatch
• Escort passengers door to door
• Daily inspections of buses and equipment
School Bus Driver
Kent Intermediate School District-Grand Rapids, MI March 2009 to May 2010
• Transport special needs students to and from school
• Daily inspections of buses and equipment
• Communicate with dispatch
Transit Driver
CyRide-Ames, IA
May 2005 to July 2008
Transit instructor for new employees
Loss Prevention Officer
JC Penney Loss Prevention-West Des Moines, IA
January 2005 to August 2006
• Video and visual surveillance
• Apprehension of shoplifters
• Investigated theft reports and documented results
• Interviewed and interrogated suspects
Community Service Officer
Community Service-Ankeny, IA
February 2003 to December 2004
• Investigated citizen complaints and compiled reports
• Booked prisoners
• Testified in court
Store Detective
Meijer, Inc-Lowell, MI
May 2001 to August 2002
• Video and visual surveillance
• Investigate theft reports and follow through to apprehension as warranted
• Logged evidence
Andrew Dykstra *************@*******.***
Education
Associate's degree in Law Enforcement
Grand Rapids Community College-Grand Rapids, MI
August 2000 to August 2002
Skills
• Data entry
• Word processing
• Commercial vehicle
• Commercial Vehicle Experience
• Leadership
• Law Enforcement
• Management
• Program management
• Supervising experience
• Fleet management
• Safety plans
• Load & unload
• School Bus Driving
• Freight
• Microsoft Powerpoint
• Microsoft Office
• Surveillance
• Data collection
• Driving
• Project management
• Computer skills
• Tractor-trailer
• Training & development
• Communication skills
• Typing
• Loss Prevention
• Logistics
• Delivery Driver Experience
• ISO 9001
• Conflict management
• Transportation management systems
• Budgeting
• Basic math
• Paratransit
• Security
• Computer Networking
• Administrative experience
• Team management
• Compliance management
• CCTV
• Route driving
• Interviewing
• Transportation management
• Microsoft Outlook
• Commercial Driving
• Dispatching
• Profit & Loss
• Microsoft Word
• Heavy equipment operation
• Customer service
• Microsoft Excel
• Analytics
• Computer literacy
• Box Truck
• Commercial driving
• English
• Door-to-door
• Supply chain
• GPS
• Windows
• Negotiation
• Expense management
• Door-to-Door Experience
• Bus Driving
• Analysis skills
• Warehouse management
• Load & Unload
• Truck driving
Certifications and Licenses
Driver's License
Hazmat Endorsement
CDL B
School Bus Endorsement
CDL A
Tanker Endorsement
CPR Certification
Passenger Endorsement
CDL C
CDL
First Aid Certification
Air Brake Endorsement
TWIC Card
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