Customer Service Rep

RENEE EVANS *** GRAND PARK CIRCLE

BEDFORD OH ****6

*********@*****.***

EXPERIENCE

ATT-GLOBAL CUSTOMER SERVICE REP

August 1978-2008

*30 years experience with both internal and external customers Prioritizing daily incoming correspondence, calls, emails, and coordinating relevant tasks .

10 years in Business accounting department.(Regional) 10 years in Residential sales department (Regional) 10 years in The Global department(National) dedicated accounts from sales installation to accounting creating the customer bill. CWA Union Steward of local 4309 21 years.

EDUCATION

HONDROS COLLEGE, Independence-Certification in Home Inspection JUNE 2006-July 2006

Hondros College, Brecksville-Certification in Real Estate July 1999-March-2000

John Hay High School, Cleveland-Diploma

Sept 1974-June 1977.

PROJECTS

Participation Quoient

This project was created by a team of management and non-management to create a more effective and consensual work environment, employing and encouraging voices from both union and company. Foster Parent 2011-2018 Bellefaire Jewish Foundation SKILLS

Processing and organizing all

customer concerns or issues

utilizing the various systems

and resources while adhering

to the company guidelines

Excellent listening skills,

displaying patience with both

personalism and

professionalism.

Ability to administer both

accounting calculations and

sales with customers online.

Adhering to 98.2 % incoming

calls, 95% sales and 100

dependability.

AWARDS

Trip in continental US with

750.00

Monthly cash avg 800.00 for

exceeding sales expectations.

A host of ongoing daily gifts

Recognition Award in 1996 for

Outstanding Achievement

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