Customer Service Data Entry
Resume:
ELIZABETH MENDEZ
Norwalk, CA ***** 562-***-**** ***********@*****.***
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
• Order processing • Problem Solving
• Data Entry • Upselling and cross-selling
• Customer Service • Troubleshooting
• Order taking • Inside Sales
• Energetic • Teamwork / Collaboration
• English to Spanish translation • Building Effective Relationships
• Cold calling • Call center customer service
Insurance Sales Representative, 08/2001 - 03/2024
Dempsey Insurance Agency – Long Beach, CA
• Reviewed customer needs and financial means to determine appropriate policy offerings.
• Generated sales by recommending policies and add-on's.
• Maintained detailed records of customer information and policy sales.
• Serviced accounts on regular basis to propose new products or services and maximize revenue.
• Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction. Built and strengthened long-lasting client relationships based on accurate price quotes and customer- centric terms.
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• Brought in new accounts through successful networking strategies and promotional approaches. PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
• Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
• Motivated team members to meet and exceed sales targets. Conducted regular policy reviews with existing clients to ensure continued alignment with their evolving needs and risk profiles.
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High School Diploma: 1991
John Glenn High School - Norwalk, CA
EDUCATION
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