Guest Services Customer Service
Resume:
ANNIE RUZEDUKA
CONTACT
*******@*****.***
** ***** **** **, ********* kle
rksdorp
SKILLS
Active Listening
Leadership
Teamwork
Customer service
Communication
Marketing
Srlf-discipline
Self-motivation
Word
Excel
Pastel
PowerPoint Presentation
REFERENCE
Thersia Reid - 41 On Market
Receptionist
**********@*****.***
Alani Lombard - Willowtree
Guesthouses
receptionist
*****@***********.**.**
July 2023
- July
2023
July 2024
- July
2024
2022
2023-
ongoing
OBJECTIVE
Final-year Tourism management student seeking a front desk position at a guest house to gain hands-on experience in the hospitality industry. Eager to apply theoretical knowledge, along with strong computer skills in reservation systems and office software, supporting daily operations and provide excellent guest services. Committed to learning,contributing to sustainable tourism practice and thriving in a professional, team oriented environment. EXPERIENCE
Guest Services Supervisor intern
41 On Market
Housekeeping Management – Overseeing
cleanliness and maintenance of guest areas to
ensure a comfortable and hygienic environment.
Quotation Compilation – Preparing and
managing cost estimates for services and
supplies, ensuring accuracy and efficiency.
Guest Reception & Hospitality – Welcoming and
assisting guests with professionalism to
enhance their overall experience.
Food & Beverage Service – Providing high-quality
dining service, ensuring customer satisfaction
and adherence to hospitality standards.
Cleaning Staff Supervision – Managing and
coordinating housekeeping staff to maintain
high standards of cleanliness and efficiency.
Guest Services Supervisor intern
Willowtree Guesthouse
Managing customer inquiries and reservations
professionally via phone calls.
Supervising housekeeping operations to uphold
the high cleanliness standards of a four-star
guesthouse.
Ensuring linens, including sheets, are properly
ironed and maintained for a premium guest
experience.
EDUCATION
National Senior Certificate
Vryburg High school
Diploma in Tourism Management
New Bridge Graduate Institute
PROJECTS
Bible study Teacher
I took the initiative to teach my neighbor's children the Bible, an experience I take great pride in. As a Christian, I firmly believe that children should learn about God, and I was blessed to guide a group of over 13 kids in this journey
ACHIEVEMENTS & AWARDS
DTT certificate
SRC Certificate
ACTIVITIES
Chess
Music
Volunteering
Community Service-youth empowerment.
Contact this candidate