Human Services Information Technology
Resume:
Amy Milton Baker
***.*.*****@***.***
Summary of experience: Excelled in the telecommunications and IT space for 30 years. Career began in 1994 and advanced into leadership positions within the same company until August 2011. The company was purchased and acquired twice over my career, through which I was able to continue advancing in rank and scope of responsibility. In 1999 I began my experience and expertise in government contractual space. In 2012 moved into consulting roles where am able to serve the Federal Government with my extensive telecommunications knowledge. I am able to interface back into the private sector’s telecommunications companies, representing my federal client’s interest, 12 years with Health and Human Services and two years as of May 2025 with Department of Homeland Security.
Department of Homeland Security May 2023 to Present Convergence
Convergence Consulting May 2023 – Present
oKey role advising and project management initiatives In the Enterprise Operations Division of the Information Technology Operations for the Office of the Chief Information Officer of Department of Homeland Security
oInterface and present to client leadership on key data points that are being tracked and managed and escalated
oResponsible for the transition of the Data and Voice services from Networx to the EIS contract
The transition required understanding of the DHS inventory, ensuring orders were placed appropriately, managing the vendors and coordinating cutovers to ensure operations were not interrupted.
oResponsible for developing the process and managing the process of implementing the management solution for DHS circuits.
This will ensure the health of the circuits and the expedited restoration if there is a technical issue.
oResponsible for ensuring all the legacy Equipment is retrieved and proper asset disposal is executed
oResponsible for retrieval of EIS equipment that can be purposed and properly tracked
US Department of Health and Human Services
oEMERjeNCE · Aug 2020 to May 2023
Worked with HHS Contracting office to write the RFP for Health and Human Services on the EIS contract. This involved scoping the products’ required, forecasting the changes of technology that would
be needed for the term of the contract (15 years), aiding in the budgetary figures needed to make an award.
Contributor to the Management and Operations requirements in the RFP. Primarily focused on the Ordering, Reporting, deliverables, User entitlement, and Key personnel requirements.
Chair of Evaluation Panel of the Management section of the proposals
Formulated the detailed evaluation criteria, the evaluation process, the evaluation project plan
Obtained client buy-in assigned the weight of each requirement’s importance in the vendor selection criteria
Ran weekly meetings with the federal customer and reviewed the responses of the vendors and helped map the responses to the requirement criteria
Liaison to the largest Operating Division in HHS, Center of Medicare and Medicaid, managed their transition from NTX2001 to EIS.
US Department of Health and Human Services
BCCP Consulting Jul 2012 - Aug 2020
Health and Human Services has an objective to automate and optimize their business operations in the telecommunications space. As part of this effort:
Conducted market research on behalf of HHS to identify the qualified vendors who have a commercial off the shelf solution that will aid in consolidating multiple programs and optimizing the telecommunications business operations for HHS
Ensured the business case and all needed documentation was constructed and communicated to provide the necessary information for a Request for Proposal to be issued on the GSA schedule
oAs part of constructing the business case the implementation plan and transition plan had to be overlaid to ensure optimum benefit and least risk was being realized
oPartnered with the government to outline all requirements in the Statement of Work so a Request for Proposal could be issued
oServed as a Subject Matter Expert (SME) to the evaluation panel during the proposal evaluations
SME in evaluating Commercial Off the Shelf solutions
SME in development Management and Operations solutions for FTS2001 and Networx contracts
SME in telecommunications services and comprehensive knowledge of business processes
Worked with stakeholders to ensure a comprehensive list of requirements was documented for post award implementation activities
Various leadership roles at MCI / Worldcom / Verizon from 1994 - 2011
Verizon Enterprise Solutions - Verizon Business
Sr. Manager of Systems Development for Networx Oct 2008 - August 2011
Led the development and compliance of the Management and Operations Solution (MOPS) for the Networx program.
The management and operations solution provided the ability to order and bill the services under the Networx contract. This included inventory, reporting and trouble handling procedures and applications.
Interfaced with internal IT organizations to represent the requirements to develop and enhance the MOPS solution. Responsible for managing an approximate $20M annual budget allocated for capital cost.
oRequirements came from the contract which included the core Request for Proposal (RFP) plus all contract modifications
oStatements of work from government agencies generated requirements. Managed IT assessments to do the development and ensure the proper funding was in place
oKey role in interfacing with capital planning and making clear return on investment statements Requirements also came from the operations organization. The solution ensured operational costs of doing business were kept to a minimum
• Responsible for testing the new functionality, as well as, managing any defects found
• Interfaced with the agencies and the General Service Administration (GSA) to ensure all contractual issues were addressed
• lead a team of 40 people to ensure the work was accomplished, employee development was conducted and all HR related issues were handled
Verizon Business / WorldCom
Service Manager Oct 2002 - 2008
Multiple responsibilities: Account Manager, Networx RFP, Formulation of Back Office Transition Solutions
oNETWORX Back Office Transition
Managed formulation of strategic solutions to perform seamless transition of FTS2001 installed base to Networx
Patent pending solution with dynamic workflow and requires no manual interaction
Project Managed support teams through the transition preparation phase and managed the transition through execution and invoice validation
oNETWORX RFP
NETWORX is the Federal Government’s contract replacing the Federal Telecommunication Services Contract (FTS2001), The Federal Wireless Telecommunications Contract (FWTS), and the FTS Satellite Service Contract
The revenue potential associated with this procurement is $4B
Key Member of the capture team for the Request for Information (RFI) and the Request for Proposal (RFP)
oAccount Manager
Led the accounts of the General Services Administration Account, the Tribal Nations Account, and the DC City Government Account
Responsible for $10M annual revenue plan
Supported the National Account Managers on the revenue forecast and identifying new sales opportunities
Managed the implementation of Service Orders
Ensured all technical service issues are efficiently handled and effectively resolved
Resolved invoice inquiries and billing disputes
Managed account receivables issues to ensure optimum review is realized
MCI
Sr. Manager of Systems Development October 1999 – 2002
Managed systems compliance for industry’s largest Government Contract
FTS2001 was a 4-year contract with 4 one-year extensions. The contract’s minimum guaranteed revenue was $1.5B over the life of the contract. The actual revenue was approximately $35M per month
Responsible for ensuring a MRC of $274k was realized for maintaining the support systems as stipulated by the contract
Managed the development and direction of the applications required by the FTS2001 contract
Responsible for maintaining the system’s security by monitoring and administrating users’ access
Managed team of system administrators which entitled users with proper authorization to access applications
Staffed and ran the FTS2001 help desk to answer incoming government customer’s calls and drove their trouble tickets to resolution
Matrix Managed IT development organizations to ensure initiatives were met
MCI’s Liaison to the General Service Administration’s Contract officer and Assistant Contract officer
MCI Positions within MCI May 1994 – October 1999
Manager II of Fiber Security
Technical Recruiter
Lead Technical Specialist
Technical Specialist III
References are available upon request
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