Marketing Manager Information Technology

MINA FALTAS

Attleboro MA, ***** * 774-***-**** * ***********@*****.****

EDUCATION:

Bridgewater State University, Bridgewater, MA

Bachelor of Science degree in Computer Science

May 2025

Bristol Community College, Fall River, MA

Cybersecurity Certificate & CompTIA Certificate

Expected June 2025

EXPERIENCE:

A&A Metro Transportation, Bridgewater, MA Jan 2025 – Present Information Technology and Marketing Manager

Administer Microsoft 365 backend, including SharePoint, OneDrive, user accounts, licenses, and permissions.

Provide in-office and remote technical support across Windows, macOS, and Linux systems.

Manage Active Directory, VMware virtual machines, and Microsoft Azure environments.

Lead IT onboarding/offboarding processes, including device setup, imaging, and deployment.

Oversee IT asset management, inventory, procurement, and lifecycle reporting.

Implement internal IT projects related to policy compliance, system consolidation, and content management.

Troubleshoot escalated technical issues and collaborate with departments on digital workflows.

Deliver internal training and documentation to improve end-user experience. Town of Bridgewater, Bridgewater, MA Oct 2024 – Apr 2025 Computer Science intern

Delivered digital literacy training to seniors in both group and one-on-one settings.

Supported device management and troubleshooting for Windows, Mac, and mobile systems.

Participated in backend configuration and municipal system support tasks.

Communicated technical concepts to non-technical users with clarity and patience. Untold Legends Gaming Company, MA Sep 2023 – Apr 2024 Game Development Intern

Working on game development projects using C++ and graphics programming techniques.

Collaborating with the development team to design and implement game features and mechanics.

Gaining hands-on experience in software development and game design. Triple 7 SmartSolar, Concord, MA Mar 2024 – Sept 2024 Marketing Manager

• Developed and executed engaging marketing campaigns, including drone photography and videography, to enhance brand visibility on social media.

• Produced high-quality real estate visuals, driving customer engagement and promoting company services. VOLUNTEER SERVICE:

The Holy Family Coptic Orthodox Church, Attleboro, MA Feb 2019 – Present Director

Evaluated program quality and ensured effective resource utilization.

Provided support to individuals, conducted needs evaluations, and resolved issues.

Recruited, interviewed, and hired volunteers and staff. SKILLS:

Platforms: Windows, macOS, Linux

Tools: Microsoft 365, SharePoint, OneDrive, Active Directory, VMware, Azure, Zoom, Slack, Jira, Confluence

Technical: Virtual machines, IT asset management, security policies, software and hardware troubleshooting

Programming: Python, Java, SQL

Communication: Technical documentation, training delivery, cross-functional collaboration

Languages: Fluent in English and Arabic

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