System Administrator Senior
Resume:
JEFFREY (JEFF) SVAJDLENKA
Edgewater, FL
PROFESSIONAL EXPERIENCE
Maker Space Buildout October 2020 – Present
Owner - consolidation of personal business entities into a workspace featuring laser cutting / CNC / 3D printing / glass and ceramic production / metal fabrication – welding. Website design and implementation.
DaVita Labs July 2017- October 2020
Senior System Administrator
Senior System Administrator over world’s largest automated specimen testing lab.
Responsible for day-to-day operations / troubleshooting / system implementations and system upgrades on Window based servers.
On call support 24/7 working with corporate IT teams and local Dev and QA teams to support teammates with troubleshooting and resolving system users’ issues across various lab integrated systems in both the lab and remote clinics.
Helped support media presentation systems (audio / visual).
Technical Consultant (contract) March 2013 to July 2017
Project based Technical Consultant
“On the Ground” technology support for global corporate infrastructure upgrades in North America, Europe, and Asia involving Pharmaceutical, Petroleum, and Manufacturing entities.
Scope of work included system upgrades, installations, turn up for SAP, Windows 10 deployment/upgrade, Office 365 - Global Video Conferencing systems and various cloud-based startup implementations.
Extensive specialization in global travel-based projects providing hands on technological support for corporate wide system rollouts in US, as well as Canada, France, Germany, and South Korea. Assisted in physical implementation, configuration, system troubleshooting, and onsite client coordination/management reporting.
Citigroup March 2012 - March 2013
VP Production Release - AML/ServiceNow
Senior Technical Resource for ServiceNow/Actimize AML screening systems
SME for Citi Screening, a 150K Global user based Anti-Money Laundering and Anti-Terrorism system.
Responsible for Linux based system upgrades on systems across the globe.
SME on ServiceNow administration and data updates on an install base of over an 800+ application segment of companywide implementation.
Trained employees on Linux based application deployment, system monitoring, and troubleshooting.
Produced in depth reporting for department and corporate officers utilizing SQL (Oracle / MS-SQL) and Excel.
ServiceNow management and hierarchal data generation for system utilization in ongoing system implementation and alignment
VMWare server administration
Day to day production software lifecycle management
Vitera ( Formerly Sage Health Software / Emdeon /Web MD Practice Services) May 2003 - February 2012
Systems Administrator
With 5000 employees, and $1B in revenue, Sage Health is the leader in Physician Office Management solutions and Consumer Healthcare Information Services.
Supporting 1400 users throughout North America as a System Administrator, primarily Siebel, with other systems adding to the mix. Systems of oversight included Itivity, Symon, Mercury QA, SharePoint, Project Server, and the AP Kofax imaging system.
Duties included system monitoring and check over, system issues resolution, day to day system updating, and future system enhancement planning.
Involved in vendor contacts for issue resolution in cooperation with the IT Production Engineering, Network, and Telecom teams and the business entity to manage needed maintenance to the systems to mitigate workday outages and maintenance related downtime.
Oversaw vendor/company implementation and integration of new systems.
Supported the business in role of Desktop Configuration Technician overseeing the day-to-day imaging and deployment of PC’s and Laptops to our associates.
Built machines and maintained the images that were used to build them.
Responsible for software testing and integration of new software into the working images, as well as the development of new deployment strategies and integrating new forms of deployment technologies in the process such as SMS and remote assistance.
Provided day to day support of Tampa facilities and remote associates in regard to all facets of desktop related issues – network / application / environment as a Remote Services Technician.
Assisted in project-based IT endeavors such as office relocations and infrastructure upgrades / moves. Research into more complex IT related issues regarding associate desktop experience (virus/malware/application integration).
Lucent/Atlantic Technologies/Expanets July 1997 - July 2002
System Administrator
Lucent/Atlantic, a $200M division of Lucent Technologies, provides a full range of Telecommunications Services to small and medium-sized businesses.
Duties included day-to-day operations of a 2000 + technician scheduling system that featured wireless text notification via web-based mail to RIM BlackBerry devices.
Monitored, configured, and maintained several servers and databases for the production, test, and Q/A environments.
Trained associates and acted as help desk for 100 + system users including helping users install and use the application, terminal services software installation remotely, and conducting remote support.
Manager support providing reports and queries from ongoing production database.
Programmer/Analyst
PowerBuilder with Oracle PL/SQL emphasis programming on custom call center System.
Form and report programming / Data Conversion.
Worked with ColdFusion / Java on web-based applications.
Helpdesk Technician
Technician with Help Desk department performing user desktop support including application installation, application troubleshooting, and remote support – specialized in computer-based A/V training systems (satellite based).
Media Services Specialist
Installed, maintained, and developed an in-house multi-media production center and all its functions including video and mixed media formatted presentations, training aids, and promotional pieces. Systems included non-linear digital video, satellite, and CD-ROM multimedia production.
ADDITIONAL EXPERIENCE
Before entering the IT realm, worked for 10 years in broadcast television in virtually every aspect - from Camera to Editing to Producing. My experience ranged from TV news production at an NBC affiliate to studio work at a PBS affiliate to utility work with CBS Sports on NFL broadcasts. Acted as Exhibit Designer/Implementation manager for Iowa based children science center.
EDUCATION
High School – Graduated 1982 Eisenhower High School New Berlin WI. Emphasis on Computer Programming.
University of Wisconsin – Milwaukee - Attended Sept. 1982 to Jan. 1984 Computer Engineering
Indian Hills – Ottumwa IA – Sept. 1995 to July 1997 Computer Programming
CERTIFICATIONS
Advanced Oracle SQL certification
HTML / Web Design Certification
SCCM Certification
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