Field Service Technician
Resume:
Eddie Wordlaw
IT\Field Service Technician.
Memphis, TN 38109
**********@*****.***
Diagnosed and repaired POS, PCs, Laptops, and printers. Experience with configuring Cisco firewalls, routers, Linksys routers, and Belkin routers. Experience with switches, servers and patch panels. Also, terminating Cat5 cables and Cat6. Experience with networking, troubleshooting, and repairing various office printers. Experience with repairing cell phones.
Authorized to work in the US for any employer
Work Experience
IT Technician
Field Nation-Memphis, TN
August 2024 to Present
I'm responsible for diagnosing, repairing desktops, Laptops, printers, switches, and firewall issues. Field Service Technician
Redbox Entertainment-Memphis, TN
February 2024 to July 2024
Responsible for troubleshooting and repairing Kiosk with mechanical issues, as well as electrical. Responsible for organizing and properly closing out tickets within ticketing system. Responsible for returning and receiving parts.
IT Technician
FIELDNATION-Memphis, TN
August 2023 to January 2024
Travel to various locations troubleshooting and repairing Laptops and desktops, as well as printers. Responsible for installing switches and cradlepoints and APs. Field Technician
HP( Insight Global)-Memphis, TN
May 2023 to July 2023
Traveled to various business offices troubleshooting and repairing PCs and printers. IT/Help Desk Technician
Stefanini IT Solution-Memphis, TN
September 2021 to August 2022
I'm responsible for assisting end users with password issues, as well as Active directory issues. Also, assisted end-users with technical issues and used ServiceNow to route tickets to the proper team for resolving problems. Also, troubleshooted RF scanners. Field Service Technician
Tekweisson-Memphis, TN
October 2020 to August 2021
Traveling to various businesses repairing Dell laptops and desktops. Shipping old parts to parts depot. Field Service Technician
Bidding Website-Memphis, TN
March 2018 to October 2020
Responsible for diagnosing and repairing HP and Dell laptops, desktops, printers. Installed switches, Fortinet firewalls. Also, Imaging/reimaging desktops and laptops. Troubleshooted servers, VPNs and UPS as well installed them on server racks. IT/Field Technician II
NCR INC-Memphis, TN
February 2017 to March 2018
Provided onsite ATM repairs for various banks.
Diagnosed and repaired ATM machines.
IT Field Service Technician
Sapeare Technologies-Memphis, TN
September 2016 to February 2017
Traveled to various onsite locations to diagnose and repair POS, PCs, and printers. Ordered the proper parts and FedEx them back to parts warehouse.
IT/Field Tech-Contractor
Compu Com-Memphis, TN
February 2014 to September 2014
Responsible for repairing workstations, printers, and server blades in various locations. Responsible for diagnosing Desktops and laptops, configuring desktops network. Installed, configured, and troubleshooted printers. Repair Tech
SMX- Jabil-Memphis, TN
August 2013 to February 2014
Responsible for diagnosing and repairing HP laptops. Repair Tech-Contractor
Flextronics-(Aerotek)-Memphis, TN
August 2012 to January 2013
Responsible for diagnosing and repairing Apple laptops. Worked until end of contract. Repair Tech
Staples-Memphis, TN
December 2011 to April 2012
Responsible for diagnosing and repairing customer's desktops and laptops. Repair Tech-Contractor
FedEx (AppleOne)
October 2011 to December 2011
Responsible for diagnosing and repairing RF scanners. Worked until end of contract. CSR - Customer Service Representative
Comcast-Memphis, TN
March 2009 to October 2011
CAE
• Responsible for troubleshooting internet issues with commercial customers.
• Provide support for phone and cable services for commercial customers as well.
• Worked with Remedy, Grand Slam, network tools and also Microsoft Office to support email issues.
• Work with offering advice for various routers and office network equipment to help troubleshoot internet problems.
IT Consultant
Complete Computer Services-Memphis, TN
July 2008 to March 2009
• Responsible for supporting office networks and residential computers.
• Responsible for repairing desktops and laptops for commercial and residential customers.
• Provide phone and onsite support for office connections networks, such as Linksys routers and switches.
• Configuring wireless routers, DSL and Cable.
Education
Bachelors of Science in Information Security Systems ITT Technical Institute - Memphis, TN
May 2004 to June 2005
Associates of Applied Science in Information Technology ITT Technical Institute - Memphis, TN
June 2002
Skills
• Troubleshooting
• Customer Service (10+ years)
• Computer Repair (10+ years)
• Desktop Support (8 years)
• Apple
• Linux
• Pc Support (10+ years)
• Help Desk (8 years)
• Computer Networking (8 years)
• Operating Systems
• LAN
• Network Support (8 years)
• Microsoft Windows
• Network Firewalls
• DNS
• Citrix
• Microsoft Office
• Technical support (10+ years)
• Active Directory (2 years)
• DHCP
• WAN
• Visio
• Microsoft Windows Server
• TCP/IP (8 years)
• VPN
• Microsoft Excel
• Computer skills (10+ years)
• TCP
• Firewall
• Network administration
• Active Directory
• Windows
• Operating systems
• Technical support
• Customer service
• Software troubleshooting
• Computer networking
• TCP/IP
• DHCP
• SQL
• IT
• IT support
• ServiceNow
• Computer skills
• English
• Organizational skills
• Firewall
• Azure
• VMWare
• Help desk (10+ years)
• Computer hardware
• Mac OS
• Network support
• Network administration
• Desktop support
• WAN
• LAN
• TCP
• Visual Basic
• POS
• Linux
• Meraki
• Cisco routers
• Microsoft Project
• Customer support
Certifications and Licenses
driver's license
March 2023 to May 2031
CompTIA A+
CompTIA Network+
MCP
MCSE
MCSA
CCNA
Additional Information
SKILLS AND QUALIFICATIONS:
Hardware:
• Compaq/Hewlett Packard, Dell PCs, and Apple.
Software:
• Visual Basic 6.0, MS Word, MS Office 2000, 2003 and Office 2007, (Excel, PowerPoint, Word)
• MS Visio, Lotus Notes, Remedy, MS Internet Explorer Operating Systems:
• Windows 95, 98, 2000; Win. NT; Win. 2000 Server; Win. 2000 Pro; Win XP
• Win XP Pro: Win Vista: Win 7: Tiger X: Linux 7.1, Linux 7.3, Linux 9.0; Novell; Cisco Operating Systems and Routers; Citrix; UNIX base networks
ADDITIONAL QUALIFICATIONS:
• Speak, read, and write Spanish fluently • Ability to troubleshoot in the area of computer software, hardware, and mechanics.
• Strong Customer Service Skills working with costumers in solving problems.
• Familiar with installing and configuring hard drives, motherboards, and CD drives.
Contact this candidate