Technical Support Analyst

DANIEL DA PENHA CABRERISSO

PROFESSIONAL SUMMARY

Experienced IT Support Analyst with 20+ years of expertise in providing comprehensive technical support across on-premises and cloud environments. Proven track record in administering Active Directory and O365, troubleshooting network infrastructure, and ensuring system availability and security. Skilled in ServiceNow ticketing system with extensive experience in remote assistance and end-user device support. Demonstrated ability to maintain IT infrastructure functionality while implementing effective problem-solving strategies for optimal system performance.

WORK HISTORY

Avaso Tech – Nov 2022/2024 (Freelancer)

IT Field Engineer

• Provided comprehensive IT support for end-user devices (laptops, desktops, PC, MAC) and peripheral equipment

• Administered Active Directory and Office365 managed user accounts, permissions, and group policies

• Utilized ServiceNow ticketing system to track, prioritize, and resolve technical issues efficiently

• Performed remote assistance and troubleshooting for Worley, air Canada, USBank clients, ensuring minimal downtime

• Deployed system images and maintained IT asset inventory for optimal resource management Caldic - 2023/2024

Support Analyst

• Delivered 1st level technical support for IT network infrastructure server and firewall fortinet

• Azure local administration helping Brazilian team for self-management issues

• Provided personalized assistance to VIP users, minimizing downtime and maintaining productivity

• Collaborated with IT teams to implement and maintain system security protocols JJWL Jiu-Jitsu world league – 2022 – 2024 Season (Freelancer) IT Infrastructure Engineer

• Installed and configured network infrastructure for Jiu-Jitsu championship league

• Managed equipment inventory and coordinated technical resources for event operations

• Provided on-site troubleshooting and technical support for networked systems

• Ensured continuous availability of IT services during high-profile championship events Stefanine IT Group - 2021/2021

Support Analyst

• Delivered 2nd level technical support for IT infrastructure, resolving complex issues with ticket system

• Performed system installations, migrations, and troubleshooting for enterprise environments

• Provided remote assistance to users, minimizing downtime and maintaining productivity

• Collaborated with IT teams to implement and maintain system security protocols cisco networks Cabrerisso GTI – 2019 - 2021

CEO / IT Consultant

• Managed IT consulting services for small and medium enterprises through maintenance contracts

• Designed and implemented network infrastructure solutions for diverse business environments

• Provided N2 Support for IT infrastructure, ensuring system availability and performance

• Implemented Green IT initiatives, including environmentally conscious disposal of obsolete equipment

• Conducted remote assistance and technical support for multiple client organizations IT Sonda - 2018/2019

Systems Analyst

• Performed installations, migrations, and troubleshooting for enterprise systems

• Provided 2nd level technical support for complex IT infrastructure issues

• Executed SQL queries to system tables for ERP, NFCe, and related applications

• Delivered remote assistance to users across multiple locations Freelance – 2014-2018

IT Analyst

• Partnered with major companies including SODEXO, Hospital Moinhos de Vento, Lojas Americanas, Unibanco/Itau, Zaffari group, CAOA group, and C&A

• virtual server implementation at Othil CEASA, BH/MG (Hyper-V, EXsi)

• Provided on-site field engineer support and troubleshooting for diverse enterprise environments

• Implemented and maintained IT infrastructure solutions across various industry sectors Cia Prodemge - Public Tender 2007/2018

IT Technician

• Managed mainframe jobs and JCL operations for critical business applications

• Handled printing operations and provided customer service for technical issues

• Maintained system availability and performance in a government IT environment CONTACT

Address: 7575 Kirby Dr - Houston - TX

Phone: +1-832-***-**** - Email: *********@*****.*** PORTFOLIO, PROFILES

LinkedIn: https://bit.ly/4jRyLVm

GitHub: https://github.com/gtidanielpc (in construction) SKILLS

• Microsoft Technologies: Active Directory administration, O365, Windows Server

• Network Infrastructure: Installation, configuration, and troubleshooting

• Virtualization: vSphere, Virtual box, Hyper-V management and maintenance

• Cloud Services: AWS and Azure management

• End-User Support: Remote assistance and on-site troubleshooting

• Operating Systems: Windows, Linux, Unix, Mac

• Ticketing Systems: ServiceNow and similar platforms

• Security Management: Ensuring device and infrastructure security

• Technical Troubleshooting: Advanced diagnostic and resolution skills

• Initial knowledge of Fortinet firewall and cisco products

• Languages: English, Spanish and Portuguese (native), French (started) EDUCATION

Associate Degree, IT Management, 2017

Uni. UNICESUMAR - Maringa PR, Brazil

Bachelor degree - Information Systems PUCMG – Brazil (incomplete) 2003/2005 ESL – English as Second Language - 2023

CERTIFICATIONS & TRAINING

• The Quality Guardian Mentorship 2025 (studying)

Complete training for Quality Assurance (QA) area

• Windows Server networking training - 2003

• Laser printer maintenance – Kyocera - 2002

• Electronics course for notebook - RM Telephony - 2010

• Technical Course of management training - Federation of Industries of the State of Minas Gerais (FIEMG) - Brazil -1999

• Technical Course Data Processing - teaching foundation of Contagem – (FUNEC) MG/Brazil -1996 VOLUNTEER

Technology VP

POE Elementary School - PTO: Problem solver with equipment, Google workspace admin, updating website and help desk.

INTERESTS

• Learn more about network infrastructure and certifications: cloud, firewalls, CISCO and fortinet products

• 3D Printer

• IoTs electronics resources

Contact this candidate