Systems Engineer User Support

Vijay Kumar Thotharamudi

*-**, *************, **********, *********, Telangana 500055 ***************@*****.***

— 964-***-**** — LinkedIn Profile

PROFESSIONAL SUMMARY

Motivated and detail-oriented Systems Engineer with 3.2 years of experience specializing in Jira & Confluence administration. Proven expertise in automation, workflow optimization, cloud migrations, and user support. Seeking innovative and challenging opportunities to leverage technical skills for organizational growth and personal development.

PROFESSIONAL EXPERIENCE

Systems Engineer: Jira & Confluence Administrator

Infosys – Hyderabad, Telangana June 2022 – Present

• Administered Jira & Confluence environments for optimal performance.

• Automated repetitive tasks using Python scripts to enhance workflow efficiency.

• Managed SQL databases for seamless data extraction and reporting.

• Utilized Jira add-ons including Eazy BI, Tempo, and Zephyr for advanced functionality.

• Provided user support, training, and troubleshooting for Jira-related queries.

• Customized workflows, screens, and fields to align with organizational needs.

• Addressed ServiceNow issues related to outages and access control.

• Generated and analysed reports to support decision-making processes.

• Successfully executed Jira & Confluence cloud migrations.

• Implemented automation rules within Jira & Confluence. PROJECT EXPERIENCE

Jira & Confluence Administrator

Leading Media Company in the US November 2022 – Present

• Worked extensively with Jira add-ons (Eazy BI, Tempo, Zephyr, External Data, Checkbox).

• Managed user permissions and access controls across Jira & Confluence environments.

• Leveraged Jira REST APIs for system integration and workflow automation.

• Enhanced Python scripts for efficient user management in Jira.

• Administered Confluence spaces, permissions, and content.

• Contributed to the successful migration of 20 projects and 150 spaces to an existing Jira & Confluence Cloud environment.

• Designed and maintained Confluence templates to improve documentation and collaboration.

• Integrated Jira & Confluence with other platforms for streamlined workflows.

• Conducted training sessions on Jira and Confluence best practices. TECHNICAL SKILLS

• Jira & Confluence Administration

• Data Analysis and Reporting

• Python Scripting

• ServiceNow Administration

• Linux Administration

• SQL Database Management

• Azure Fundamentals

• Jira Add-ons: Tempo Planner, Eazy BI, Zephyr, Checkbox.

• Basic Knowledge of DevOps Tools: Jenkins, GitHub Actions, Docker, GIT STRENGTHS

• Positive Attitude

• Effective Time Management

• Quick Learner

• Team Player and Self-Starter

EDUCATION

• Bachelor of Technology in Mechanical Engineering JNTUH – KITS — 2017 — 2021

• Intermediate (10+2) in MPC LF Junior College — June 2015 – May 2017

• SSC – ST. Theresa’s High School — May 2015

CERTIFICATIONS

• Infosys Certified Basic Linux Administrator (2022)

• Infosys Certified Python Associate (2022)

• Infosys Certified Kanban Practitioner (2023)

• Infosys Certified Global Agile Developer (2023)

• Infosys Certified MySQL Associate (2023)

ACHIEVEMENTS

• Received 2 Insta Awards for outstanding deliverables. PERSONAL DETAILS

• Name: Thotharamudi Vijay Kumar

• Father’s Name: Thotharamudi Satyanarayana

• Date of Birth: 06-04-1999

• Gender: Male

• Marital Status: Unmarried

• Languages Known: English, Telugu, Hindi

• Nationality: Indian

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