Information Technology Customer Success

Muhammad Qasim Shahzad

631-***-**** – *******@****.***

https://www.linkedin.com/in/muhammad-qasim-shahzad/ Current City: Selden, NY Available Date: Within 2 weeks Relocatable US Citizen Remote-Work-Ready CAREER SUMMARY: Accomplished IT professional with over 12 years of hands-on experience in information technology, specializing in Surveillance Systems (Analog and Digital) and infrastructure management. Proven track record of delivering results in high-availability environments. Adept at managing critical systems, supporting complex hybrid infrastructure environments, and implementing robust cybersecurity measures. With a background marked by customer-facing achievements and a strong commitment to customer success, I possess the open-mindedness, humility, and coachable demeanor of a seasoned expert. My deep knowledge of industry best practices is matched only by my unwavering commitment to long-term excellence in all endeavors. Passionate about staying updated with the latest technologies and best practices in the IT field, I have seamlessly integrated customer-centric principles into my technical prowess. My dedication to providing exceptional customer experiences, coupled with my hands-on security expertise, has consistently elevated project outcomes and fostered enduring professional relationships. EXPERIENCE__

• Custom Computer Specialists Hauppauge, NY

Associate System Engineer October 2023 – Present

• Afiniti Remote

Technical Account Manager – Global Integrations May 2021 – July 2023

• Custom Computer Specialists Hauppauge, NY

Associate System Engineer April 2016 – April 2021

• Barnes & Nobles Westbury, NY

Senior Network Operation Engineer April 2016 – August 2016

• Citi Hauppauge, NY

Lead Infrastructure Analyst June 2011 – March 2016 EDUCATION

• Syracuse University Syracuse, NY

MS CyberSecurity December 2019

Technical Papers:

Biometric Authentication for Automobile, Malware Anomaly Detection using Machine Learning & Evolution of GPU

• Hamdard University Karachi, Pakistan

BE Computer Systems December 2006

CERTIFICATIONS and PUBLICATIONS

• Genetec Omnicast & Security Center Omnicast™, GIAC GSNA, (ISC) CISSP, EC- Council CEH, Comptia Network+ & Security+, Cisco CCNA – R &S, Security and SCOR, MCSE, Six Sigma Yellow Belt,,ITIL V3, CMNA, Google Certified Associate

COMPUTER LANGUAGES AND TOOLS

• Languages: Python, C/C++

• Linux: bash, VIM, VI, Wireshark, nmap,

• Windows: Sysinternals, Powershell, Windows Subsystem for Linux, WMIC, Firewall, and Registry

• Virtualization: VMware, VirtualBox, Docker, AWS EC2, ESXi, Azure

• Surveillance Systems: Genetec Omnicast 4.7 to current version called Security Center 5.12

• Cameras: Panasonic, Axis, Samsung

ADDITIONAL

• Professional Memberships: IEEE, InfraGard, HSIN and Tesla Memorial Society of NY, AWS Community Builder

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