Information Technology Business Analyst
Resume:
CALANDRA MURPHY-THAMES
*** ********* **., *********, **. 60560, 630-***-****, E-mail: **********@*****.***
EXECUTIVE SUMMARY
30+ years of experience in the Information Technology Industry successfully performed in several roles. Senior Information Technology Business Professional with technical expertise in the areas of software development, project management support, quality assurance analysis, testing, process improvements, business requirement analysis, program analyst, system integration analysis and workflows. Experienced in industry standards and best practices in all phases of the Systems Development Life Cycle (SDLC) process. Designed and developed high quality code for applications software for the Healthcare Industry. Supports and follows agile principles, managing timelines and facilitating tasks on an agile project. Strong communication and leadership in managing teams in the telecommunication industry. Implements impeccable customer service to customers and clients. Extremely goal oriented.
SKILLS
Project Management
Risk Analysis
Dashboards
Performance Metrics
Visio
Agile Methodology
MS Office
Data Analysis, Power BI
Jira
SDLC
Process Improvement
SharePoint
PROFESSIONAL EXPERIENCE
GovCIO Fairfax, VA Remote (1/2022 – 4/2025)
Program Analyst (Contractor - Department of Veterans Affairs)
Automated reports in Power BI to reduce weekly reporting time by 50%. Reports presented to management and senior leadership on quality performance, trends, and improvement initiatives
Contributed to the Programs Objectives and Key Results (OKRs) goals that added value to systems that impact Veterans
Attended and participated in presentation creation of quarterly PI Planning sessions to review previous accomplishments and future goals and OKRs
Completed project release monitoring, performance metrics entries, and project health status updates reporting
Completed project monthly downtime availability support (for VA and Non-VA systems) updates and distributed to leadership and team
Managed and facilitated the project team touchpoint weekly project status support with deliverables, meeting coordination and availability
Updated and maintained project roadmap and release schedules for weekly status monitoring meetings
Assisted with managing and maintaining project standard operating procedure (SOP) documentation updates and management support (required monthly, quarterly, and annual reviews)
Created and managed project teams’ data call tasks for the Clinical Informatics Data Management (CIDM) team in Jira, managed the gathering of data requests from inception to execution
Monitored and managed the high-risk weekly status reporting for the JLV project and distributed communication for awareness to leadership and the project team
Performed monthly analysis/queries for JLV ACOE Product Scorecard Metrics and distributed data to leadership and project team
Provided training to employees on quality standards, tools and procedures
Utilized Jira software for tracking assigned project tasks and execution through completion
Utilized MS Teams and MS SharePoint for bi-directional communication and document project library storage
Technologies Used: Power BI, Jira, MS Office, SharePoint, Visio
CALANDRA MURPHY-THAMES
940 Gillespie Ln, Yorkville, IL. 60560, 630-***-****, E-mail: **********@*****.*** Pg2
Calandra Thames Signing Agent and Notary Services Schaumburg, IL (2/2021 – 12/2021)
Mortgage Loan Notary Closer (Baird & Warner)
Facilitated and executed mortgage loan closing transactions by preparing the loan documents that are required to complete and finalize executed mortgage loan and closing
HCSC/Blue Cross Blue Shield of IL Naperville, IL (1/2029 – 2/2020)
Business Solutions Owner
Experience with Agile (Scrum, XP, etc.) or Waterfall delivery models
Demonstrated experience managing 1-3 technology projects per year, and 1M per project per year
Demonstrated knowledge of technologies / delivery model for assigned technologies
Experience working with different levels of technology maturity
Effectively executed capability development for assigned technologies
Strong domain knowledge, understanding of target customer's needs and appropriate business knowledge
Experience managing across a portfolio of technology projects across repositories, subject area, sources, and releases to find optimum synergy to develop a master schedule for horizontal alignment
Technologies Used: MS Office, SharePoint, Jira, Visio
Transtech Itasca, IL (9/2028 – 1/2019)
Senior Lead System Analyst
Validated and ensured business requirements were thorough, detailed, and concise
Ensured exceptions to the above were documented and approved by management
Responsible for all SA artifacts, per EPMP guidelines are developed, reviewed, and signed off
Responsible for tagging System Use Cases in ReqPro
Ensured exceptions to the above are documented and approved by management
Provided support to business and served as the SME for applications
Provided forecasts and detailed estimates for SA activities and artifacts
Responsible for providing weekly status, on time, to all stakeholders
Responsible for researching customer issues and escalating risks/issues appropriately and in a timely manner
Tested and investigated issues to determine the appropriate resolution
Technologies Used: Jira, MS Office, SharePoint
Nexient Naperville, IL (1/2018 – 8/2028)
Senior Business Analyst
Worked closely with and supported project managers, developers, and end users to ensure application design meets business requirements
Developed the Initial Requirements Document (IRD) to identify requirements and user stories applicable for an application
Supported an Agile environment with regards to delivering value and efficiency
Performed analysis for process mapping, root cause analysis, current and future design requirements
Created and monitored epics, user stories and tasks in JIRA tool for status
Technologies Used: Jira, MS Office, SharePoint
TISTA Science and Technology Corporation Rockville, MD Remote (7/17 – 12/17)
Sr. Engineering Analyst (Contractor - Department of Veterans Affairs)
The Senior Engineering Analyst position provided analysis and understanding of the integration between applications. This position provided creation and modifications to required Veterans Focused Integration Process (VIP) technical project artifacts. This role also provided analysis of business requirements and system integration. Utilizes IBM Rational Tool to track project and required documentation.
CALANDRA MURPHY-THAMES
940 Gillespie Ln, Yorkville, IL. 60560, 630-***-****, E-mail: **********@*****.*** Pg3
Designed, developed and modified processes to meet customers and company standards.
Evaluated and recommended new methods and initiatives to improve the recording, documentation and effectiveness of visual aids and procedures for design engineering.
Maintained schedule and quality performance, while preserving design integrity on new or existing product designs.
Worked with project managers, developers, and end users to ensure application designs meet business requirements.
Formulated/defined specifications for complex operating software programming applications or modified/maintained complex existing applications using engineering releases and utilities from the manufacturer.
Developed, and modified required artifacts for VIP documents compliance.
Utilized IBM Rational Tools to load and monitor requirements, epics, user stories, risk logs, etc.
Researched, analyzed data/results and identified opportunities and trends, translating those conclusions into understandable and actionable information.
Assisted all phases of software systems programming applications.
Engility Corporation Reston, VA Remote (10/14 – 3/17)
Sr. Applications System Analyst (Contractor - Department of Veterans Affairs)
The Senior Applications System Analyst position provided analysis and understanding of the integration between applications. This position provided creation and modifications to required Veterans Focused Integration Process (VIP) project documents. The analyst also created and added epics, user stories, use cases and artifacts in IBM Rational tool which all the project documents are stored and input. The analyst in this role assisted in providing analysis with regards to the requirements elaboration process.
Formulated/defined system scope and objectives.
Devised or modified procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
Prepared detailed specifications for programs. Assisted in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications.
Worked with project managers, developers, and end users to ensure application designs meet business requirements.
Formulated/defined specifications for complex operating software programming applications or modified/maintained complex existing applications using engineering releases and utilities from the manufacturer.
Developed and modified required artifacts for VIP compliance.
Utilized IBM Rational Tools to load and monitor requirements, epics, user stories, risk logs, etc.
Designed, coded, tested, debugged, and documented those programs.
Researched and analyzed data/results to identify opportunities and trends, translating those conclusions into understandable and actionable information.
Assisted all phases of software systems programming applications.
Evaluated new and existing software products to identify benefits and process improvements.
Netsmart Technologies, Inc. (6/12 – 5/13)
Software Developer
The System Developer position was responsible for ensuring successful execution of translation and development of business requirements within the customized TIER ERP application software. Successfully worked closely with Project Managers, Business Analysts, other Engineers and team members to ensure the efficiency and effectiveness of systems solutions deployed in support of client business goals and objectives.
Possessed a solid understanding of the software project life cycle and was responsible for utilizing functional and technical specifications to design forms and reports
Participated in the design of client systems and worked within pre-established development guidelines and standards
CALANDRA MURPHY-THAMES
940 Gillespie Ln, Yorkville, IL. 60560, 630-***-****, E-mail: **********@*****.*** Pg4
Participated in the testing process following testing methodology and standards
Designed and developed high quality code for the TIER software following predesigned
Researched problems discovered and developed solutions to the problems
Worked closely with project team to understand requirements and system specifications and designs
Worked within specified timelines and estimates to deliver quality work to clients while striving for error free work
Identified critical issues with ease
Assisted in facilitating and leading team and client meetings
Enterprise Information Services, Inc. Hines, IL (5/11 – 6/12)
Information Security Help Desk Analyst (Contractor – Department of Veterans Affairs)
VA Contractor on Federal Contract working at the VA NSOC (Veterans Affairs Network Security Operations Center) supporting a 24X7x365 Customer Service Center (CSC) acting as single informed point of contact and Subject Matter Expert (SME) for the VA for all NSOC related issues including PKI/VPN/Antivirus/Network Security/Incident Management/WAN/Internet Gateway/Host Based Intrusion Prevention (HIPS)/Network Intrusion Prevention System (NIPS). Background Investigation (BI) for public trust favorably adjudicated on October 2011
Provided support to remote end-users experiencing issues related to networking and remote connections via IPSec and enhanced SSL VPN solutions
Provided support to Information Security Officers (ISOs), assisting with VPN account and systems management.
Reported to US CERT all VA Incidents, worked to close Incidents, plus produced Incident Management Reports and Metrics for VA Executive Management.
Performed active monitoring, incident response, and management of critical infrastructure systems using industry standard monitoring tools and systems, including SolarWinds.
Provided Anti-Virus installation support to field administrators.
Actively monitored incident response and management of critical infrastructure systems using industry standard monitoring tools and systems.
Troubleshoot and resolved internal LAN / WAN connectivity problems.
Triaged and escalated application or system problems appropriately.
Assisted in maintaining help desk records and developed statistics on network and end user problems.
Assisted in scheduling hardware and software installations and upgrades using VA’s Automated Notification Report (ANR) system.
Assisted with producing communication notifications to the end user communities.
Thoroughly and accurately tracked all issues using a Remedy tracking system.
Created and managed internal and externally facing support documentation and guidance.
Work support involved various shifts, including nights and weekends, to provide 24 x 7 x 365 coverage.
AT&T Services, Inc., Chicago IL (6/01-02/09)
IT Change Analyst (12/05-2/09)
Performed change management tasks within Change Control team of AT&T Services. Performed thorough quality analysis on requirements and change requests. Ensured change requests were accurately detailed and complete for compliance. Provided excellent mentoring and leadership skills with great customer service.
Responsibility included all aspects of change management, team leadership and process ownership. Worked with a team of 8 managing the change management process for application development.
Coordinated well over 500 annual change requests for various applications while meeting the SLA goal of 90% for service availability. Tracked change management metrics seeking process improvements when available.
Managed vendor and vendor project delivery during external development.
Built and negotiated project estimates for change requests impacting production applications.
Coordinated quarterly change management process training to all new project managers and team members new to the group. This training contributed to efficient processing of requests to meet the approval status timeline.
CALANDRA MURPHY-THAMES
940 Gillespie Ln, Yorkville, IL. 60560, 630-***-****, E-mail: **********@*****.*** Pg5
Led daily project/program level meetings on a weekly basis to discuss issues and concerns regarding change requests and resolution of issues affecting applications or changes.
Managed estimates and approvals for all change requests from all impacted application groups.
Developed a new and more effective way to implement an escalation process for vendor development. This process provided visibility to all application groups as well as increased communication between groups.
Led and participated in lessons learned meetings to improve the change management process long term.
QA Senior Test Analyst (6/01-12/05)
Member of a technical team responsible for providing a variety of testing services for the AT & T Wholesale Integration Test Team (Midwest).
Utilized internal EXPRESS testing tool for successful testing of internally developed applications.
Met with customers to analyze and review business requirements documentation for products. These business requirements were then used for test case creation along with follow-up on defects.
Planning testing effort estimates for work requests for the Midwest region test team.
Managed 13 State regional work requests via departmental website.
Worked with application developers to build plans for all testing regions. This proactive planning helped to achieve testing consistency between all testing regions.
Created Electronic Data Interchange (EDI) used with external vendors for services and billing.
Built documentation for test cases and worked on process improvements for current and future testing efforts.
Encore Consulting Services, Inc., Chicago IL (7/00 – 5/01)
Senior Technical Consultant
Project Management support and programming in a mainframe environment. Provided thorough quality assurance analysis on programs to ensure accuracy and detail.
IBM Global Services, Chicago IL (3/98-6/00)
IT Consultant
Project management for test. Programming and execution of OS/MVS JCL jobs.
C.W. Costello, Schaumburg IL (1/97-3/98)
Programmer/Analyst
COBOL program management, development and administration utilizing Micro Focus Workbench for Y2k testing.
Bank of America, Chicago IL (7/94-1/97)
Technical Specialist
EDUCATION
Chicago State University, Chicago IL 1995 B.S., Bachelor of Science
Major: Computer Science
Clearance Level: Public Trust, Confidential
TECHNICAL SUMMARY
Languages: C, C++, COBOL, Java Script, JAVA, HTML, Visual Basic, ASP
Software: MS Office (Word, Excel, PowerPoint, Project, Visio), Power BI, Jira, GitHub, Salesforce
Databases: DB2, IMS, SQL Server
Certifications: ITIL Foundations v3
Lean Six Sigma Green Belt
Agile Certified Scrum Master (training)
Certified Business Analyst (training)
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