Entry-Level Customer Service
Resume:
Satuye Trahan-Castillo
Spanaway, WA *****
***************@*****.***
Professional Summary
I am an enthusiastic and dedicated high school student seeking an entry-level position that will enable me to develop my skills in communication, teamwork, and community engagement. Eager to contribute positively and learn in a dynamic environment, I am committed to bringing energy and a strong work ethic to any role. Even though I haven’t had a formal job yet, I’ve worked hard in my community and learned a lot through volunteering. Teaching kids about Black history helped me grow my communication skills and taught me how to be patient, clear, and encouraging. When I volunteer at events and serve people, I love seeing the smile on their face just from a kind word or good service. It shows me that making someone’s day a little better goes a long way and that’s the kind of energy I want to bring to any job I have. I may be young, but I’m dependable, eager to learn, and excited to grow. Willing to relocate to: Tacoma, WA
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Alliance for Community Empowerment-Spanaway, WA
September 2023 to Present
Responsible for interacting with customers to provide essential information and support.
• Assist with fundraising efforts and handle entrance fees for events
• Provide detailed information about the organization’s products and services
• Assist in ensuring a positive customer experience and maintaining the organization’s reputation for excellent service
Volunteer Server – Community Events / Fundraisers
BETHEL SCHOOL DISTRICT 403-Spanaway, WA
November 2024 to May 2025
Concession stands
Ongoing
• Served food and drinks at local events
• Greeted guests with a smile, made them feel welcome
• Helped clean up and restock items during and after events
• Kept a positive attitude even when things got busy or challenging Youth Basketball Referee
Bethel recreation center-Spanaway, WA
December 2024 to February 2025
Bethel Recreation Center was where I had my very first job, working as a youth basketball referee. It was a community space full of energy, laughter, and kids just learning the game. It wasn’t just about calling fouls or keeping score it was actually a lot of fun! I got to be around the game I love, meet people from different backgrounds, and watch the players grow with each game. It also taught me a lot how to stay calm under pressure, how to communicate clearly, and how to be fair even when things got intense. I learned how to lead, how to take responsibility, and how to show up on time and ready. Looking back, Bethel wasn’t just a job it was the start of me learning how to work and connect with others.
Construction Worker/Laborer/apprentship
Anew Travel Center Garage-Seattle, WA
August 2024 to August 2024
During this apprenticeship, I learned how to build tables use measurements used tools and gain leadership skills And learn how to listen and cooperate with others also learned About the trades and how it is necessary to go to college if you can do trades. Camp Counselor
Bethel High School-Spanaway, WA
July 2024 to July 2024
Responsible for the safety and well-being of campers at summer basketball camp. Duties include:
• Providing instruction in basketball skills development
• Ensuring campers are safe and happy and helping them achieve their skills and grow
• Keeping the camp facilities clean and organized
• Understanding and knowing all emergency procedures associated with the camp program Community Service Volunteer
BETHEL SCHOOL DISTRICT 403-Spanaway, WA
Community Service Leader – Black History Education Program Spanaway middle school / community service act
March 2025– March 2025
• Taught kids important facts about Black history in fun, engaging ways
• Helped build confidence in young learners and inspired curiosity
• Learned how to break down complex ideas into simpler ones for younger audiences Education
11th
Bethel High school-Spanaway, WA
September 2023 to Present
Skills
• Customer Service Knowledge
• fundraising
• Time Management
• Attention to Detail
• Adaptability Skills
• Event Management
• Product and Service
• Teamwork
• • Excellent communication and people skills • Fast learner and highly adaptable • Strong sense of responsibility and teamwork • Comfortable in fast-paced environments • Punctual and reliable • Naturally positive and customer-friendly attitude (4 years)
• Problem-Solving
• Communication
Certifications and Licenses
Food Handler Certification
March 2025 to March 2027
A food handler’s card is basically a certificate that shows you’ve been trained in how to handle food safely. I got mine to make sure I understood how to keep food clean, avoid cross-contamination, and protect people from getting sick.
It’s not just about rules it really helped me understand the responsibility that comes with serving food to others. It showed me how even small things, like washing hands the right way or storing food at the right temperature, can make a big difference. It made me feel more confident and prepared to work in any food service job.
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