Customer Service Technical Support
Resume:
Kaitlin A. Lowe
**** ******** *******, *** ***, Imperial MO 63052
****.********@*****.***
Summary
Motivated, compassionate, organized, and genuinely committed to success are just a few words to describe this applicant. Approximately two years of proven excellence in hardware support at Dell, with another year of computer based sales for TTEC. Boasting over twelve years of combined leadership and customer service experience, this candidate is well versed in building rapport, problem solving, and de-escalation. The diversified work background of this individual all point to one central theme: a heart to serve.
Education
Arkansas State University - B.A., English, 2016
Arkansas Law Enforcement Training Academy (ALETA) – 2018 Certified
Capella University - MFT M.A., 16 credits completed, 4.0 GPA – 2023- Present
Experience
Systems Administrator AuditSolv 2025
IT professional responsible for the maintenance, configuration, and reliable operation of computer systems and servers. Ensured that the organization's IT infrastructure runs smoothly, securely, and efficiently to meet business needs. This includes tasks like installing and configuring hardware and software, monitoring system performance, troubleshooting issues, implementing security measures, and providing technical support.
Customer Service Coordinator TTEC 2022
Experienced with handling inbound and outbound calls, scheduled meetings with clients and their respective Adobe representatives. Focused on promoting company image of quality, professionalism, and integrity.
Patrol Officer El Dorado Police Department, El Dorado, AR 2020-2021
Maintaining the peace of the community, protection of life and property, and other general law enforcement tasks. Duties included criminal investigation, responding to emergency calls, patrolling the city, traffic enforcement, court proceedings, and numerous other responsibilities. Relied upon to work day and night shifts without issue and flexible to comply with needs of the department.
Pro Support Voice and Chat DELL EMC 2019-2020
Provided top tier hardware and technical support to various customers over the phone and later through chat. Responsible for maintaining case ownership and seeing each case through to resolution.
Patrol Officer El Dorado Police Department, El Dorado, AR 2018-2019
Deputy Sheriff Dallas County Sheriff’s Officer, Fordyce, AR 2017-2018
Maintaining the peace of the community, protection of life and property, and other general law enforcement tasks. Regular duties included responding to emergency calls, patrolling the city, traffic enforcement, court proceedings, and numerous other responsibilities.
News Writer The Herald, Arkansas State University 2014-2015
Setting up and conducting interviews as well as writing scintillating news stories on tight deadlines. Critical research and fact checking information presented in stories prior to publication. Represented The Herald by attendance at the national CMAC (College of Media and Communications) convention in Manhattan, NY (2015). Utilized completed courses and on the job training to further development in communication skills and publication.
Military Police U.S. Army - Fort Leonard Wood, MO 2011-2012
Responsible for maintaining expert knowledge of daily soldier tasks and drills, as well as job related performance requirements. MP law enforcement, base patrol, and minor crime investigations. Security risk assessments and base inventory audits performed weekly.
Kitchen Manager Kumarn - Jonesboro, AR 2010-2011
Responsible for creating an enduring dining experience, from fabulous food to wonderful service. Managed kitchen and directed staff, tracked inventory, and trained all new hires. Maintained an extensive knowledge of all items on the menu while ensuring staff understood changes and how to prioritize restaurant offerings. Handled opening and closing the restaurant to ensure restaurant readiness.
Sales Associate Maurices - Jonesboro, AR 2009-2010
Awarded “Credit Card Queen” for setting a record for most credit card application completions. Delivered an excellent customer service and an unforgettable shopping experience for customers. Ensured store cleanliness and professional presentation. Self-determined advancement of expert knowledge of all merchandise critical to successful customer sales. Achieved many store/company wide sales competition bonuses rewarded to the highest achievers.
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