Executive Assistant Home Based

************@*****.*** +63-961-***-****

SHEENA KRISTIN A. ESCOBAR

about me

work experience

Having vast experience in team management and customer relations, I always aspire to be an inspiration, motivating people to see their full potential as I have seen mine. My creativity, ingenuity, and ability to see each task through to completion with minimal supervision fuel my management skills, and I aim to build strong connections with everyone around me, especially with the people I work with.

Executive Assistant Athena

Cainta, Rizal Philippines

April 2023- April 2024

Efficiently manage executive's schedule, appointments, and travel arrangements. Conduct detailed research on assigned tasks and projects. Screen and prioritize incoming communications effectively. Coordinate and facilitate meetings, including agenda preparation and minute-taking. Provide proactive administrative support, ensuring confidentiality and professionalism. Blk 4 Lot 1 Aspen St. Apple II Village Valleygolf Cainta, Rizal, Philippines 1900

Client Success Lead Sunfish DataOn Philippines

Anitpolo City, Rizal Philippines

April 2024- up to present

Client Relationship & Account Management – Serve as the primary point of contact, ensuring seamless communication, conducting regular operations reviews, and maintaining strong client relationships at mid-level management.

Oversee service performance, monitor SLAs, ensure timely issue resolution, and uphold service accuracy to prevent revenue penalties.

Drive efficiency, identify upsell opportunities, recommend process improvements, and support change management for smooth transitions.

Elderly and Child Caregiver Bahay Aurora

Binangonan Rizal, Philippines

December 2018 - January 2019

Child Care & Support – Provided care for abandoned and orphaned children, ensuring their safety and well-being.

Daily Assistance – Helped with feeding, dressing, bathing, and playtime to meet children's basic needs.

Health & Environment – Monitored vital signs and assisted with household chores to maintain a clean and nurturing environment.

Private Duty Nurse A.V. Butial Cangao Children’s Clinic and Labaratory Cainta Rizal, Philippines

January 2009 - July 2010

Patient Care & Assistance – Provided daily care, including bathing, hygiene, and safe transfers between bed and wheelchair.

Medical Support – Administered medications, performed first aid, and assisted with nasogastric tube feeding.

Environment & Safety – Ensured a clean, safe, and comfortable environment for patients. leadership experience

SITE ENABLER 2021 - 2023

An elite group that helps in the implementation and promotion of various employee programs.

ENGAGEMENT LEADER/POC (PROGRAM SPECIFIC) 2018-2021 Plan and manage activities and recognition events and drives employee engagement.

SITE AMBASSADOR 2014-2019

Helps in planning and execution of site activities. Senior Customer Service Lead Concentrix Philippines Inc. Mandaluyong City, Philippines

April 2014 - April 2023

Conducted performance reviews, provided feedback, and guided team members for improvement.

Tracked team progress, managed reports, and adjusted schedules to meet targets. Provided chat and email support for FedEx, assisted high-revenue shippers, and handled Cisco Systems licensing.

ahchievement & awards

Concentrix Mega Excellence Club Champion Employee of 2021 Team Leader of the Year 2021

Concentrix Top Performer 2020

Concentrix Megamall Top Performer 2019

proficiency in tools

Microsoft Office Google Workspace Google Meet SalesForce Canva MS Word Gmail Zoom 1CRM Linear

MS Excel Google Sheets Skype Nice Notion

MS PowerPoint Google Docs Slack Verint Coda

MS Teams Google Calendar Webex Oracle Superhuman

SKILLS and EXPERTISE

Executive & Administrative Support

Office Operations Management

Customer Service & Client Relations

Calendar & Scheduling Coordination

Data Entry & Record Keeping

Process Improvement & Efficiency

Team Leadership & Training

Google Workspace & Microsoft Office

Salesforce & CRM Systems

education

2006 - 2008 - LA CONSOLACION COLLEGE MANILA

Bachelor’s Degree, Nursing

CENTRO ESCOLAR UNIVERSITY

Bachelor’s Degree, Nursing

2004 - 2006

TESDA

Caregiving NCII

2018

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