Customer Service Data Entry

Angel Shavers

**** **** *** **, ***** PETERSBURG, FL, 33711, US • 727-***-**** • **********@*****.*** Hardworking motivated individual with over 25+ years as Customer Service Representative. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.I also offer strong background in accoutant assistant, tax specialist, Notary, Certified nursing assistant, receptionist, and data entry. I would like to obtain a career and utlizie my experience in a challenging position, which allow growth and opportunity for advancement. Good communication skills

Strong interpersonal skills

Customer-oriented

Data entry

Quick learner

Computer literate

Detail-oriented

Multitasking

Accounting and Computer Science - Cetification - 2021 Pinellas Technical College - St. Petersburg - St. Petersburg, FL Health Information Technology - Some college (No degree) Hillsborough Community College - Dale Mabry Campus - Tampa, FL Nursing Assistance - Certification - 2003

Florida Medical Prep - Largo, FL

High School - 2000

Gibbs High School - St. Petersburg, FL

Customer Service Specialist - December, 2021 to Present TCS Siruseri (TATA Consultancy Services Ltd) - St. Petersburg, Florida Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.

Followed company policies and procedures by promoting a positive and productive workplace for all employee Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments. Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy. Dealt with a wide range of customer service, operational, and administrative tasks every day. Collaborated with management to come up with proactive customer service solutions and put them into action. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Certified Nursing Aide - September, 2018 to October, 2022 St. Anthony's Hospital - St. Petersburg, FL

Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising. Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans. Assisted serveral nurses with a variety of tasks, including IV administration, catheter placement, and telemetry. Carefully and safely lifted patients from chairs to beds using mobility devices and equipment. Established and maintained long-term, quality relationships with patients' relatives to effectively communicate important aspects of health care. Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations Checked standard patient vitals such as blood pressure, blood sugar, and heart rate on a regular basis. Cleaned and sanitized rooms and equipment to keep patients, families, and staff safe from infection. Customer Service Cashier - March, 2018 to October, 2018 Lowe's Home Improvement - St. Petersburg, FL

Answered questions about store policies and concerns to support positive customer experiences. Maintained customer satisfaction by promptly and professionally handling [Type] product returns. Assisted customers in locating and selecting merchandise in any store department. Restocked, arranged, and organized merchandise in the front lanes to increase product sales. Helped customers by answering their questions and completing their requests. Verified over $[Amount] in cash and credit payments on a daily basis. Tax Specialist

Certified Nursing Assistant

Notary

First Aid/CPR Certified

Certified Accounting of Operations

CERTIFICATIONS

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