Customer Service Representative
Resume:
Yolie Lopez
San Antonio, TX *****
*************@******.***
Professional Summary
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Passionate about continuous learning and professional development. Willing to relocate to: San Antonio, TX
Work Experience
Customer Service
CVS Health-San Antonio, TX
March 2025 to Present
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Utilized forklifts and pallet jacks to safely transport heavy items and optimize storage space
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Developed strong relationships with key clients through regular communication and personalized support
Survey Interviewer
ViaSource Solutions
September 2022 to January 2024
• Customer service
• Survey interview
• Collaborated with team members to ensure efficient workflow and timely completion of surveys
• Collaborated with healthcare providers to coordinate appointments, referrals, and authorizations for medical procedures
• Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
Customer Service Representative
OneTouch Direct-San Antonio, TX
February 2023 to May 2023
• Patient/ Doctor accounts services
• Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers
• Participated in ongoing training programs to stay updated on changes in healthcare policies and procedures
• Developed expertise in specific areas such as Medicare/Medicaid eligibility requirements or prescription drug coverage policies
• Resolved billing discrepancies and processed payment transactions accurately while adhering to strict security protocols
Agent Representative
Atento - Call center-San Antonio, TX
November 2021 to July 2022
• greeting guest
• inbound and outbound calls
• creating/canceling orders
• updating guest information
• locating/ tracking information
• updating payment methods
• Order Entry
Card Services Representative
Conduent-San Antonio, TX
March 2021 to August 2021
• Provided assistance to clients
• Assisted customers in person
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Home Health Provider
SAINT BENEDICTS HOME HEALTH, INC-San Antonio, TX
August 2018 to December 2018
• medical terminology
• prepare food
• represent patient in health visits
• reminder patient of medication
• cleaning medical equipment
Education
High school or equivalent
Mccollum High School
Skills
• Typing (6 years)
• Customer Service (5 years)
• Medical Terminology (5 years)
• Communication skills
• Account Management (5 years)
• Medical Office Experience
Certifications and Licenses
Child Development Permit
Contact this candidate