Customer Service Account Manager

ARNITA A. COMER

*********@******.*** 770-***-****

PROFILE SUMMARY

Proven professional with strong leadership, customer service, and process improvement skills, seeking an Account Manager role. Committed to delivering high-quality results and dedicated to outstanding client support, revenue growth, and operational excellence in fast-paced environments.

CORE COMPETENCIES

Proven ability in building client relationships, driving satisfaction, and exceeding sales targets. Expertise in identifying client needs, offering effective solutions, and delivering exceptional service.

Experienced team leader, fostering collaboration and ensuring success. Proficient in task delegation, guidance, and meeting deadlines with unwavering quality standards.

Strong analytical and problem-solving skills, driving data-driven decisions.

Highly organized and detail-oriented, excelling in multitasking, prioritization, and precision in fast-paced environments.

PROFESSIONAL SKILLS

Account Management Profitability Enhancement Team Leadership Data-Driven Decision Making Organizational Skills Communication Technical Proficiency Customer Service Problem Solving

PROFESSIONAL WORK EXPERIENCE

WORKFORCE MANAGER APR 2012 – MAY 2023

EMERSON CLIMATE TECHNOLOGIES, KENNESAW, GA

Leads high-performing teams to consistently exceed service-level objectives and streamline order processing, delivering significant improvements in profits and return on investment.

Drives efficiency and schedule adherence through proactive real-time monitoring, optimizing resource allocation. Leverages strong analytical skills to interpret workforce data, enhancing productivity, and fostering continuous improvement by making data-driven decisions.

Collaborates with senior management to strategically coordinate processes, implement risk management, loss prevention, and performance evaluation measures, ensuring seamless operations across service centers and enhancing organizational effectiveness.

Creates training materials and operational methods for enhanced efficiency. Conducts rigorous quality tests pre-implementation, ensuring end-user acceptance. Uses assessments to identify improvement opportunities, aligning with policies for a culture of continuous improvement and adherence to standards.

Manages top-tier talent acquisition, onboarding, and orientation. Develops succession plans and provides ongoing coaching to employees, ensuring a strong talent pipeline and professional growth.

MONITORING TECHNICIAN SUPERVISOR OCT 2002 – APR 2012

EMERSON CLIMATE TECHNOLOGIES, KENNESAW, GA

Innovated and implemented conflict resolution strategies and process enhancements, elevating customer service standards and driving revenue growth and ROI.

Authored and presented training programs and annual appraisals, boosting service levels and profits.

Performed quality assurance analysis, rectifying deficiencies, efficiently managing billing reports, and resolving operational issues promptly, optimizing profitability and ensuring high-quality services.

Applied knowledge of quality control processes, enforcing standards that led to accurate and reliable monitoring data, contributing to boosting service levels and revenue growth.

MONITORING TECHNICIAN APR 2001 – OCT 2002

EMERSON CLIMATE TECHNOLOGIES, KENNESAW, GA

Received and efficiently processed alarms and dispatched assistance for customer specifications. Took leadership initiative to determine, troubleshoot, and process alarms for 24/7 department operations.

Provided customer education, investigation, and mission-critical support for client inquiries.

Keen eye for detail to accurately monitor and analyze data, recognizing anomalies or patterns that may require further investigation or action.

Ability to identify and troubleshoot technical issues and malfunctions in monitoring systems, ensuring their proper functioning and minimizing downtime

TECHNICAL SKILLS

Salesforce (5yrs) MS Office/Office 365 Windows & Mac OSX Operating Systems Tableau Analytics Oracle and OnBase HR Reporting Nagios Troubleshooting Applications Oracle-Based Enterprise Management Products for Application Management Oracle and Excel Database Management Payroll Processing

EDUCATION AND CERTIFICATION

BS Degree Sales/Marketing INDIANA UNIVERSITY, SCHOOL OF BUSINESS, Bloomington, IN AUG 1980 – DEC 1984

Microsoft A+ Certification MICROSOFT COMPUTER ACADEMY, Marietta, GA

PMP Certification Candidate

Continuing Education:

Using Forecast Models Safety Leadership Training Moments of Truth Training Employee Relations

Training eLearning Managing in a Global Business Environment

eLearning Advanced Data Management in Excel Certification eLearning Coaching

with Confidence HVAC Type2 Certification

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