Senior Software C#

RYAN M. SANTOS

East Norriton, Pennsylvania ***** +1-267-***-**** ********@*****.***

SUMMARY

A senior software test engineer with 14 years of experience in automating and validating web, desktop, and mobile applications. Demonstrates expertise in creating robust automated tests using tools like Selenium, C#, and Java-based frameworks to ensure high-quality payment and merchant processing systems. Adept at optimizing testing processes, troubleshooting defects, and collaborating with cross-functional teams to deliver scalable, reliable solutions.

TECHNICAL SKILLS

•Languages: C#, Java, Groovy, C++, VHDL, Assembly, SQL, Interactive C, Git, Cucumber, Gherkin, SpecFlow

•Testing Tools: Jira / Zephyr, JUnit, Geb, Selenium WebDriver, SoapUI, Selenium IDE, Firebug, TestComplete, Sikuli, xAFT, Enterprise Architect, Postman, Swagger, LaunchDarkly, DevCycle, ReportPortal, AQT, Software Testing, Automation Tools, REST API Testing, Web Application Testing, Business Logic Testing

•Test Management Systems: Azure DevOps, JIRA, Microsoft Test Manager, HP Quality Center, Test Documentation

•Issue Tracking: Azure, Team Foundation Server, Jira, Defect Reporting

•Database: SQL, Oracle

•Cloud Services: AWS, Microsoft Azure

•IDE: Eclipse, Grails-Groovy Tool Suite, Microsoft Visual Studios 2010 / 2019

•Web Design Tools: Image Craft (ICC), Maple, MATLAB, AutoCAD, Eagle, PSpice, LabVIEW

•Operating Systems: Windows (XP / 7 / 8 / 10 / 11), Linux, Unix

•Development Methodologies: Agile and Waterfall

•Build & Integration: Continuous Integration

WORK EXPERIENCE

PREMIER INC Oct 2024 – May 2025

Quality Assurance/Automation Engineer Charlotte, North Carolina

• Collaborated in daily Scrum meetings, sprint planning sessions, demos, and retrospectives to maintain an agile workflow.

• Tracked and documented defects using Azure DevOps (ADO), ensuring timely resolution.

• Conducted back-end testing and executed data queries with SQL Server 2014 and AQT for Oracle DB.

• Executed thorough manual testing of front-end interfaces and file exports (Excel worksheets) to uphold quality standards.

• Performed REST API testing utilizing Swagger to validate application integrations.

• Developed a comprehensive test suite for sprint test plans and cases within ADO.

• Engineered an automation framework for front-end applications leveraging Selenium WebDriver.

• Executed automated test suites locally and on a Selenium Grid environment to enhance test coverage.

CADENT LLC Apr 2014 - Jan 2024

Senior Quality Assurance Philadelphia, Pennsylvania

•Engaged in agile ceremonies including daily Scrum meetings, sprint planning, demos, and retrospectives to drive team collaboration.

•Deployed code for desktop applications, ensuring smooth integration and release workflows.

•Optimized deployment processes, significantly reducing process duration.

•Documented and tracked defects via MTM, TFS, Jira, and Zephyr, achieving a 50% reduction in release delays.

•Executed testing on systems utilizing SQL Server 2014 for robust data validation.

•Provided expertise in Microsoft Test Manager as a subject matter expert.

•Conducted data queries with SQL Server 2014 and analyzed back-end test results integrated with AWS S3 buckets.

•Compiled test summary reports and detailed release notes to communicate test outcomes effectively.

•Produced comprehensive test run reports via Jira, MTM, and TFS following each release.

•Constructed standardized documentation templates and collateral for the QA team, covering LOE, test reports, application insights, and process guidelines.

•Maintained and updated application configuration files to ensure consistency across environments.

•Facilitated training sessions on software applications for new hires and team members.

•Deployed new features, bug fixes, and hot fixes through Azure Release pipelines across all web application environments.

•Executed API testing for web applications utilizing Postman and Swagger to validate functionality.

Automation Engineer

•Developed automated test scripts for desktop applications, using Test Complete, which reduced manual regression testing.

•Created automated test scripts, using Selenium, C# in .NET and Visual Studios for Web service applications; covered 80% of manual test cases; and reduced biweekly manual regression testing for the release by three days.

•Rebuilt and repaired to new standards previous scripts that were obsolete or malfunctioning.

•Refactored and consolidated existing scripts to minimize features and suite count and size.

•Debugged and investigated build and script errors.

• Reviewed and evaluated automation run results for regression and smoke tests in ReportPortal application.

KENEXA AND IBM COMPANY

Jun 2010 – Apr 2014

Automation Engineer / Quality Assurance Analyst

• Developed automated test scripts.

• Participated in Scrum meetings, daily standups, and Sprint planning sessions.

• Manually tested both Web and Mobile applications.

• Logged and reported defects through MTM.

• Verified defects on tickets that had been resolved.

• Created training documents on applications, software, and automation-related trainings.

• Trained new hires on company's policies and introduction to products.

• Involved in interview processes of applicants.

• Developed scripts for smoke test cases for automation, using Java through Eclipse.

• Performed maintenance of automation section of company's TFS repository.

• Created scripts by gathering page IDs and XPath, using Selenium and Firebug.

Wayne, Pennsylvania

PJM INTERCONNECTION

Sept 2008 – Mar 2009

Co-op for Operations Application Department

• Tested newly and not recently modified software programs.

• Verified that working programs ran efficiently with correct outputs.

• Reported and fixed errors when present.

• Worked with team to maintain proper functionality of software programs before release.

• Interacted with and aided company's customers and members with own releases.

• Developed flowcharts through Visio for upcoming software programs.

Valley Forge, Pennsylvania

EDUCATION

DREXEL UNIVERSITY

B.S., Computer Engineering

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