Customer Service Social Media
Resume:
Shayne Dean
Moscow, Idaho 83843
*************@*****.***
Locally raised, 40 yr old, Happily Married, Father of 5 Enrolled Tribal Member of the Confederated Tribes of the Umatilla Indian Reservation Skills
Very versatile worker with a broad array of skills from management, payroll, scheduling, cold sales, customer service, safety procedures and cleaning. My younger years were filled with framing, logging, and even promotional and social media marketing. Worked 10+ years in the timber industry, filling my open time during long layoff seasons with sales jobs, while playing semi-professional football. I learn quickly and adapt easily, with a thirst for new knowledge and skills. Possessing an Associates of Applied Science degree, achieved here in the Northwest, and knowledge and experience on the great Palouse, and especially the Pullman (WSU) and Moscow
(UofI) campuses, I believe I bring a fresh look at the same time as longevity in the community. Throughout my life I have strived to maintain great relationships in, and around, the area. Currently Enrolled in Christian Leaders Institute/College studying for a bachelors in divinity. Professionally Musician/Artist work lead me to have a passion for Worship Music and my experience Coaching/Teaching drives my love for working with Youth as well. Experience
March 2023 - Current
Hurst & Son LLC - Property Manager (Salary: 4k/mo and housing/utilities)
● Property Manager duties: Customer Service, Rent Collection, Rental Applications, Signing leases, Delivering Notices, Handling all Maintenance duties as well as office duties for almost 3 whole years.
Oct 2021 - April 2023
Kaizen Energy LLC/Freedom - Solar Energy Consultant (Commision based, Door to Door)
● SEC duties: Traveling, Door to Door consulting/educating on federal solar benefits, Applications, Planning, Permits, Training, Extensive Computer Work, Customer Support, Referral Building, Networking.
Jan 2020 - August 2021
Hot Topic - Store Manager (17.70 hr. Full Benefits Package)
● Store Manager duties: Hiring. Training, Scheduling, Sales, Merchandising, Promotional Material and Setup, Safety Training, Payroll, Inventory, Cleaning. Stocking, MS Excell, Docs, extensive letter and email experience.
Aug 2019 - Jan 2020
Fineline Construction - Framer (16.00/hr)
● Framing, Cutting, Nail Gun, Drill, Sawzall, Table Saw, Mider, Drywall, Labor, Clean up ● Moved to lead on third day
● Hiring, Training, Dismissal
● Kept daily logs of employee hours and tasks
● Kept daily logs of work and materials used
● Handled contractor meetings and questions (customer service) June 2019 - Currently Operating
Dean’s Remodel & Maintenance - Owner/Operator (Contract)
● Framing, Drywall, Painting, Flooring, Tiling, Electrical, Plumbing,
● Yard care, Weed Eating, Mowing, Weeding Flower beds, Planting
● Planning, Scheduling, Customer Service, Calling, Follow Up
● Taxes, Licensing, Payroll, Hiring, Training
Dec. 2017 - Dec. 2018
Front Row, Idaho - Merchandising Tech (14.00/hr)
● Straight Talk Wireless Merchandising
● Customer Service, Marketing
● Social Media Representative
● Ran Samsung Galaxy J7 (Crown) work unit
● Learned about and helped customers with Samsung, Apple, Motorola, and others ● Set up displays, Kept detailed logs on customer interaction with merchandise, logged all customer interaction.
● Received all materials by mail to my home then set them up on site Aug. 2016 - Nov 2017
Nelson Brothers, Pullman, Washington - Maintenance Tech (16.00/hr)
● Maintained 66 unit complex (Cougar Crest)
● Framing, Siding, Plumbing, Electrical, Flooring, Drywall, Painting, Grounds, Problem Solving, Tiling, Laboring, Shoveling Snow
● Customer Service
● Cleaning shop area.
● Daily Maintenance Work Orders
● Preventative Maintenance
● Pool Care
● Kept detailed records, ordered materials, stocked materials, accounts payable/receivable June 2013 - Dec 2015
Native Lands LLC, Kamiah, Idaho - Lead Sawyer and Grounds Maintenance (21.oo/hr)
● Ran, and maintained, multiple chainsaws, Daily Logs
● Ran grass aerating equipment, learned lawn maintenance and landscaping basics ● Learned to seed and mix, spread, chemicals needed in landscaping and lawn care MONTH 2011 - MONTH 2013
Kamiah School District, Kamiah, Idaho - Assistant Middle School Football Coach
(Contract work)
● Coach Offense, tutored players, met with parents frequently
● Helped with field maintenance
May 2003 - Dec 2011
Phil Fleener Logging, Moscow, Idaho - Lead Hook Tender (Piece work)
● Labor intense, Set chokers, Maintained equipment, Ran chainsaws, loaders, skidders, etc. ● Hired, Trained, Schedules, Payroll, etc. for all new employees
● Safety Training Specialist with no injuries during my time employed. Dec 2003 - Aug 2004
Chipman & Taylor Chevorlet, Pullman, Washington - Sales (Commission)
● Sales (Used and New)
● Customer Service, Cold Calls, Follow Up, Scheduling, Contact Building March 2000 - Dec 2003
Western Watts, Moscow, Idaho - Site Manager (Telecommunications Center)
● Started at entry level Caller
● Worked my way up to Lead, and eventually from Asst. Manager to Site Manager before the company sold in the end of 2003
● Administered Surveys, Census Checks, etc.
● Learned great customer service skills
● Problem Solving Skills
● Scheduling, Hiring, Training, Re-training, Discipline, Dismissal, Quarterly Employee Assessments, Monthly Team Meetings, Team building, quota achievement recognition ● Logged all numbers, Kept detailed Daily, and Weekly numbers.
● Payroll, accounts payable/receivable
Education
Sept 2011 - June 2013
Northwest Indian College, Bellingham, Washington - A.A.S. Native Env. Science Graduated with honors, 3.71 GPA, and was on the Dean’s List for all but one semester while enrolled.
Aug 1998 - June 2002
Moscow High School, Moscow, Idaho - High School Diploma 3.1 GPA, Captain Varsity Football/Wrestling/Baseball, Natural Helper Award Winner 2002
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