Sales Associate Quality Assurance
Resume:
Felix Ortiz
**** * *** ** • Tulsa OK *****
********@*****.***
SUMMARY OF QUALIFICATIONS
• Adaptable professional with experience in both manufacturing and retail. I possess strong skills in precision assembly, process adherence, problem-solving, teamwork, and communication. I am committed to quality and efficiency. I am eager to contribute to a manufacturing team.
• Fluent in English and Spanish
EDUCATION
Jones High School, Orlando, FL Graduation Date: May 2023 WORK EXPERIENCE
Foot Locker, Sales Associate–Tulsa, OK Present
• Teamwork & Collaboration: Collaborated with team members to efficiently manage customer flow, assist with bagging, and process new shipments, ensuring smooth store operations.
• Problem-Solving: Proactively solved customer issues, including locating out-of-stock items or troubleshooting POS errors, by offering effective solutions and alternatives.
• Time Management & Organization: Effectively managed multiple customer interactions and maintained a highly organized sales floor during peak hours, optimizing service efficiency. Whirlpool, Assembly–Tulsa, OK April 2025-May 2025
• Precision Manufacturing & Assembly: I assembled products on a high-speed production line, followed detailed blueprints and specifications to ensure consistency.
• Troubleshooting: I monitored line flow, quickly identified and resolved minor operational issues, and contributed to keeping up with production cycles.
• Safety & Quality Assurance: I followed all safety protocols and continuously inspected processes to meet strict quality standards and minimize defects. Finish Line, Sales Associate– Orlando, FL November 2023 - January 2025
• Customer Service: Consistently delivered top-tier service, building rapport with diverse customers and expertly recommending products to meet their specific needs.
• Adaptability: Adapted quickly to changing store priorities, such as assisting with online order fulfillment or new procedures for product launches, to meet business needs.
• Sales & Product Knowledge: Utilized in-depth product knowledge to confidently articulate features and benefits, effectively upselling and closing sales. Nixon Medical, Linen Cleaning Services– Apopka, FL November 2023 - January 2024
• Production & Process Adherence: Operated industrial machinery and executed precise steps to process high volumes of materials, consistently meeting quality and output standards.
• Quality Control & Assurance: Performed detailed inspections of finished products, ensuring work is done to strict quality guidelines, and identifying issues.
• Safety & Compliance: Maintained a clean and organized work environment while strictly sticking to safety protocols and regulations.
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