Customer Service Front Office
Resume:
CASSANDRA WESTBROOKS
*** ***** *****, ********, ** 77836
️ **********.***********@*****.***
PROFESSIONAL SUMMARY
Friendly and dependable professional with hands-on experience in customer service, healthcare administration, and front office operations. Proven ability to create positive experiences for customers and patients while managing multiple administrative tasks in high-volume settings. Recognized for excellent communication, strong attention to detail, and a proactive problem-solving approach.
Recently relocated to Caldwell, TX, and ready to bring my skills, compassion, and work ethic to a team that values care, reliability, and results.
SKILLS & COMPETENCIES
Medical Office Procedures HIPAA Compliance
Insurance Verification Claims Processing
Appointment Scheduling Front Desk Support
Medical Billing & Coding (ICD-10, CPT)
MS Office Suite Data Entry Multitasking
Patient & Client Relations
Call Center Tools: NASCO, TPX, Lotus Notes, Ncompass
Time Management Critical Thinking Teamwork
PROFESSIONAL EXPERIENCE
Customer Service Representative
Alorica – Horizon Blue Cross Blue Shield of NJ
Remote Feb 2024 – September 2025
Assisted members with claims, coverage questions, billing concerns, and enrollment.
Navigated multiple systems including NASCO, Ncompass, TPX, and Lotus Notes.
Handled inbound calls with professionalism and empathy.
Delivered on KPIs like call quality, resolution time, and customer satisfaction.
Service Delivery Consultant
Chime Solutions
Morrow, GA Oct 2022 – May 2023
Provided concierge-level phone and email support for financial services clients.
Researched and resolved account issues using multiple software systems.
Served as a consistent point of contact for customers, improving trust and satisfaction.
Recognized for reliability, performance, and clear communication.
Admissions & Recruitment Support
Clayton State University
Morrow, GA Jun 2018 – Nov 2019
Guided prospective students through application and enrollment processes.
Led campus tours and orientation sessions; served as Student Ambassador.
Supported admissions counselors by handling documents and calls efficiently.
Maintained high service standards, often trusted to open/close the office.
EDUCATION & CERTIFICATIONS
Diploma in Medical Office Administration
Herzing University – Dec 2019
Certifications:
HIPAA Certified
OASIS & Healthcare Admin Trained
PERSONAL NOTE
Now settled in Caldwell, TX, I’m seeking a role where I can grow professionally while contributing to a team that values great service, clear communication, and dedication.
Contact this candidate