Customer Service Account Executive

Ana G. Hidalgo G.

Authorized to work in the US for any employer.

Katy, TX – 77494 346-***-**** ******@*****.*** www.linkedin.com/in/anaghidalgog/ A versatile professional with a background in customer service across the banking and telecommunications sectors and a keen interest in teaching and learning. I have proven abilities in designing, delivering, and assessing engaging and effective lessons, as well as excellent communication and teamwork skills through customer interactions and feedback. I am looking forward to applying my knowledge and experience to new challenges. PROFESSIONAL EXPERIENCE

KATY INDEPENDENT SCHOOL DISTRICT, Katy, Texas Nov 2023 - Present Substitute Teacher

• Teach the established plan and assist students with activities and lessons for the day, guide students through their work, and record observations and notes about the student progress.

• Participate in classroom and school events.

• Develop creative, different, and attractive ways to teach the established plan to achieve increased engagement from the students.

PRIMROSE SCHOOL OF WEST CINCO RANCH, Katy, Texas Apr 2022 – Oct 2023 Teacher Preschool

• Prepare activities and lessons for the day, monitor children as they work and play, and record observations and notes about the student progress.

• Lead the classroom, communicate with parents, guardians, and families about student activities and development, and care attention to children.

• Implement systems and procedures regarding teaching and caring for kids.

• Prepare reports and grading, and participate in classroom and school events, field trips, and assemblies. BELLAVISION MONTESSORI SCHOOL, Katy, Texas May 2021 – Mar 2022 Assistant Preschool Teacher

• Assist the teacher preparing activities and lessons for the day, monitor the children as they work and play, and record observations and notes about the student’s progress.

• Communicate with parents, guardians, and families about student activities and development. BANESCO BANCO UNIVERSAL, Caracas, Venezuela Sept 2010 – Jan 2014 Account Executive – SMB Sector

• Business development and client acquisition in the Small and Medium Size Business sector.

• Provided financial advice, and offered insurance products, brokerage and investment products, purchase and sale of securities, lines of credit, letters of credit.. BANESCO BANCO UNIVERSAL, Anzoátegui, Venezuela Jun 2009 – Sept 2010 Account Executive – Energy Sector

• Business development and client acquisition from the Oil, Steel and Mining sectors.

• Provided financial advice, and offered insurance products, brokerage and investment products, purchase and sale of securities, lines of credit, letters of credit. BANCARIBE, Caracas, Venezuela Mar 2008 – Jun 2009

Operations Manager

• Business development of market area through proactive sales calls and networking to meet or exceed all consumer and business loans, deposits and fee income goals.

• Ensured that appropriate staffing was always maintained to provide high quality customer service levels.

• Responsible for controlling operational and administrative expenses. BANCARIBE, Anzoategui, Venezuela Oct 2004 – Mar 2008 Account Executive - Corporate Sector

• Business development of corporate clients, financial advice, brokerage and investment products, lines of credit, letters of credit.

• Input and analysis of financial statements through the bank’s in-house system. BANCARIBE, Caracas, Venezuela Mar 2004 – Oct 2004

Account Executive - Private and Specialized Banking

• Management of VIP accounts, for personal and companies. BANCARIBE, Caracas, Venezuela Aug 2002 – Mar 2004

Account Executive – Retail Sector

• Manage customer services and ongoing requirements.

• Evaluate customer’s potential needs through financial statement analysis. BANCARIBE, Caracas, Venezuela Mar 2002 – Aug 2002

Risk Analyst

• Credit application analysis and case presentation for approval. ADDITIONAL RELEVANT EXPERIENCE

TELEFONICA, Caracas, Venezuela Dec 2000 – Mar 2002 Customer Service Representative

CITIBANK NA, Caracas, Venezuela Dec 1999 – Dec 2000 Credit Analyst

EDUCATION

Bachelor of Science (BS), Economics

Universidad Central de Venezuela, Caracas, Venezuela LANGUAGES

English (Professional) Spanish (Native)

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