Risk Management Supply Chain

Kristofer M. Juett

*********.*****@*******.*** • 918-***-****

www.linkedin.com/in/kristofer-juett

Broken Arrow, OK 74014

Vendor Manager

Versatile and detail-oriented professional with hands-on experience in vendor relations, performance management, and process optimization, adept at driving operational efficiency and cost savings. Adept at negotiating contracts, managing vendor performance, and implementing innovative procurement strategies that align with organizational goals. Skilled in cross-functional collaboration, vendor risk management, and fostering a culture of continuous improvement. Excel in enhancing vendor payment cycles and service quality through the implementation of robust performance metrics and effective issue resolution protocols.

Areas of Expertise

Strategic Planning & Analysis

Vendor Selection & Management

Relationship Management

Contract Negotiation

Process Improvement

Procurement Strategy

Cost Optimization

Supply Chain Collaboration

Risk Management

Regulatory Compliance

Team Building & Leadership

Budget Management

Project Management

Performance Management

Workforce Management

Career Experience

Aditi Consulting/Verizon, Tulsa, Ok Nov 2021 — May 2024

Vendor Manager

Oversee vendor relations and performance for janitorial and locate services to support a major telecommunications client, Verizon focusing on establishing and evaluating key performance indicators for business reviews and resolving issues promptly. Manage comprehensive close out packages and scopes of work, ensuring accuracy and attention to detail in the creation of purchase orders and the reconciliation and approval of invoices for Tower Inspections and Remediation efforts. Conduct meticulous invoice reconciliation for Fixed Wireless Installation vendors, maintaining financial integrity and adherence to budgetary constraints.

Achieved a cost reduction of $400k by identifying and eliminating extraneous services.

Streamlined the invoice approval process, significantly reducing turnaround time and improving vendor payment cycles.

Developed and implemented robust performance metrics resulting in improved vendor service quality and accountability.

Initiated and maintained business review protocols to assess vendor performance against established KPIs.

Enhanced issue tracking systems to ensure swift resolution and minimize operational disruptions.

Micahtek, Broken Arrow, OK Jan 2019 — Oct 2021

Vendor Management Analyst

Steered workload distribution and oversaw job completion within set deadlines, ensuring efficient operation and client satisfaction. Coordinated change controls and maintained audit protocols for both work output and financial transactions to guarantee accuracy in service delivery and billing processes. Liaised with cross-functional teams to streamline vendor management procedures and enhance overall productivity.

Improved invoice accuracy, resulting in a more reliable billing system and increased trust from clients.

Strengthened vendor communication, enhancing workflow and reducing turnaround times for project deliverables.

Developed and implemented robust audit checks that significantly minimized errors in work delivery and invoicing.

Onegas Inc, Tulsa, OK Apr 2015 — May 2018

Senior Business Analyst

Managed full lifecycle of telephony and software projects, including the successful upgrade of IVR systems and implementation of SaaS solutions, ensuring alignment with strategic goals and on-time delivery. Spearheaded cross-functional teams to drive technology initiatives across multiple service centers, optimizing operational efficiency and customer care. Developed comprehensive business cases for senior leadership, detailing ROI, associated risks, and capital expenses, which facilitated informed decision-making and resource allocation. Served as a key liaison between field management and corporate, devising forecast models to enhance planning and utilization of field technician hours.

Executed the Avaya Project to completion within one year, conducting change management roadshows for over 1,000 agents to streamline the post-implementation phase.

As vendor manager for both Customer Service and Collections, facilitated weekly calibrations, monthly and quarterly business reviews and site visits.

Facilitated RFP process and worked in collaboration with our legal department to establish contracts with new collection vendors to improve debt recovery efforts.

Established a forecast model predicting workload, advancing the disconnect process and enabling precise allocation of 70 annual forecast field tech man-hours.

Developed and presented compelling business case proposals that led to the adoption of strategic initiatives by the executive governance committee.

Direct Energy, Tulsa OK 2012 — 2015

Senior Business Analyst

Spearheaded the Monthly Business Review for executive management, implementing KPI indicators that drove a 10% year-end gain and ensured budget execution. Developed and implemented an IVR reduction model, identifying cost-effective opportunities and driving significant financial savings and operational efficiencies. Established and maintained a comprehensive contact center landscape database encompassing telephony, CIS, WFM, and organizational infrastructure.

Managed an $18M operating budget for Direct Energy Residential COO organization, leveraging driver-based financial models to achieve a 30% reduction and decrease year-over-year costs by 22%.

Led the project management of the KRONOS timekeeping solution implementation in 2014, aligning team targets and enhancing business continuity between scheduling and payroll systems.

Medco Health Solutions, Irving, TX 2010 — 2011

Manager of National Workforce Management

Led a national workforce management team of 12 real-time analysts, traffic analysts, and schedulers, achieving optimized forecasting, scheduling, and intraday tracking reporting.

Directed traffic analysts in outage bridge communication documentation, ensuring timely updates and restoration.

Managed customer service operations, successfully processing and resolving grievances.

Additional Experience

Supervisor of Workforce Management, Pacific Gas & Electric

Manager of Workforce Management, Avis Budget Group

Scheduling Supervisor Tier III, Hilton Reservations Worldwide

Education

Master Certificate in Applied Project Management, Villanova University

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