Senior Program Manager

Tracey McCrea, PMP

Framingham, MA

***************@*****.*** 774-***-**** LinkedIn: in/tracey-mccrea Senior Project Manager

Stakeholder Engagement Leader Strategic Problem Solver Process Optimization Expert Summary

Accomplished Project Manager with 10+ years of experience leading cross-functional teams and driving complex initiatives from concept to execution. Adept at implementing scalable project management frameworks that reduce time to market, improve team efficiency, and support business transformation. Proven ability to partner across departments, resolve roadblocks, and deliver measurable results. Industry-agnostic and ready to bring team alignment and delivery excellence to new environments in media, healthcare, edtech, and beyond. Core Competencies: Cross-Functional Leadership • Agile & Waterfall Execution • Risk & Change Management • Continous Improvement • Vendor Management • Strategic Communication Skills

Project Management & Collaboration: JIRA Smartsheet Confluence Microsoft Project Workfront ServiceNow Slack Tableau

Documentation: Sharepoint Alfresco Microsoft Word Microsoft Excel Microsoft PowerPoint Adobe Acrobat CRM: Salesforce

Certifications

Project Management Professional (PMP), Project Management Institute Work Experience

Amplify Education - Brooklyn, NY (Remote)Jan 2025 – Jul 2025 Senior Project Manager

Led weekly cross-functional strategy meetings with 15+ stakeholders to resolve product roadblocks and drive accountability through action items, maintaining transparency and proactive issue resolution.

● Facilitated change management and decision-making processes that improved cross-team alignment and reduced time-to-decision by 20%.

● Designed and implemented Smartsheet dashboard to standardize visibility into project health, risks, and blockers, reducing team inquiry time by 25% and accelerating leadership decisions.

● Managed vendor relationships (RFP/SOW, billing, and workflows), maintaining milestone alignment and ensuring high-quality delivery from external partners.

● Supported project coordinators, fostering professional development and building team capability to manage complex workflows.

Pearson Education - Boston, MA Sept 2016 – Mar 2024 Senior Project Manager Apr 2018 – Mar 2024

Promoted to Senior PM role overseeing end-to-end delivery of medium-to-complex projects, aligning scope and execution to business goals, contributing $4M in revenue through successful launches.

● Built and adapted project plans using Agile and Waterfall methodologies, achieving a 98% on-time delivery rate while flexing to meet evolving business needs.

● Reduced QA bugs 20% by implementing lessons learned logs and revising project specifications.

● Spearheaded process improvements in invoice management, raising on-time payments to 95% and streamlining budget accuracy across project portfolios.

● Implemented risk management strategy development, conducted regular risk assessments, and proposed mitigation plans, enhancing project resilience and stakeholder confidence. Project Manager Sept 2016 – Apr 2018

Managed 15–20 digital projects across implementation, QA, and content teams, ensuring accessibility and on-time delivery through tools like Salesforce and Confluence.

● Enhanced cross-functional collaboration between implementation, marketing, and sales, improving project success rate by 20%.

● Designed project communication strategies using SharePoint and Excel, reducing status meetings by 10% through better stakeholder visibility.

● Embedded change management protocols into QA workflows, reducing bugs by 20%. Ascend Learning - Burlington, MA Jun 2009 – Sept 2016 Senior Vendor Manager

Oversaw vendor lifecycle management, from RFPs to contract negotiation, ensuring quality delivery and compliance across multiple product lines.

● Redesigned production workflows to reduce project manager workload by 20% and accelerate time-to-market by 15%.

● Recruited and trained a freelance team of 50–75 contributors, raising content production capacity and quality.

Education

Graduate Certificate in Project Management, Southern New Hampshire University, Manchester, NH Graduate Certificate in Publishing, Emerson College, Boston, MA Bachelor of Science, Marketing, Bentley University, Waltham, MA

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