Customer Service Administrative Assistant

DANIELA CERNA

Administrative Assistant/Customer Service

Riverside Ca. 92505 909-***-**** *****.*********@*******.*** SUMMARY:

Motivated team player, experienced

in providing exceptional customer

service. Proven ability to remain calm

and professional in high-stress

situations while being able to quickly

and effectively resolve customer

complaints. Possesses exceptional

communication, organizational and

multitasking skills. Committed to

providing the highest quality service

and creating a positive customer

experience.

SKILLS:

• Communication skills

• Problem-solving skills

• Patience

• Dealing with escalated calls

• Time management

• Active listening skills

• Critical Thinking

• Sales

• Product Knowledge

• Computer science

Accepted to be in the “Action

Planning Committee Recruitment” of

William’s Sonoma

LANGUAGES:

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Action Planning Committee

Recruitment

WORK EXPERIENCE:

Administrative Assistant – Williams Sonoma

2023-Present. Fontana, CA.

Organized and detail-oriented Administrative Assistant with over a year of experience supporting office functions, managing schedules, and ensuring smooth operations. Expertise in office management, calendar coordination, document preparation, and customer service. Known for excellent communication skills, problem-solving abilities, and a proactive approach to improving office efficiency. Adept at multitasking and handling high-pressure situations while maintaining professionalism.

Customer Service Representative - Williams Sonoma

2021-2023. Fontana, CA.

Customer-focused professional skilled in handling high-pressure situations and delivering exceptional service through inbound calls, chats, and emails. Experienced in training employees, resolving issues, and driving customer satisfaction. Possesses strong product knowledge and upselling skills, with a focus on safeguarding customer information. Proficient in using video conferencing tools like Zoom, as well as Microsoft Excel and other Microsoft Office applications.

EDUCATION:

Horizon High school

2021

High School Diploma

Horizon Blvd, El Paso, TX 79928, US

Chaffey high school

2018-2020

1245 N Euclid Ave, Ontario, CA 91762

Community Service

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